Topic:"Complaint Resolution" in M09096

19. DISPUTE RESOLUTION - 19.1 In the event of a dispute in connection with this Agreement, a senior representative of EfficiencyOne and a senior representative of NSPI shall promptly meet to discuss and resolve the dispute and the Parties...

AI summary The dispute resolution process requires EfficiencyOne and NSPI to meet promptly to resolve disputes within 30 days (or 10 days for urgent matters). If unresolved, disputes are referred to the UARB under Section 79P of the Act. EfficiencyOne must continue EECA implementation unless prohibited by the UARB.

New Hampshire Public Utilities Commission Public Service Company of New Hampshire Case DE 10-261 Enron Energy Services Docket No. D.T.E. 97-251

AI summary The New Hampshire Public Utilities Commission is handling a case involving Public Service Company of New Hampshire (Case DE 10-261) and a related docket from Enron Energy Services (Docket No. D.T.E. 97-251).

California Public Utilities Commission Pacific Gas & Electric Co. Case No. 85-20-Ga-GCR Southern California Edison Co. (multiple rounds)

AI summary The California Public Utilities Commission (CPUC) is managing regulatory proceedings involving Pacific Gas & Electric Co. (Case No. 85-20-Ga-GCR) and Southern California Edison Co. (multiple rounds of proceedings).

Indiana Public Service Commission Southern Indiana Gas & Electric Co. Case Nos. 35780-S4, 35780-S8

AI summary The Indiana Public Service Commission is handling two cases (35780-S4, 35780-S8) involving Southern Indiana Gas & Electric Co. The proceeding appears to focus on regulatory matters related to the company's operations or compliance.

19. DISPUTE RESOLUTION - 19.1 In the event of a dispute in connection with this Agreement, a senior representative of EfficiencyOne and a senior representative of NSPI shall promptly meet to discuss and resolve the dispute and the Parties...

AI summary The dispute resolution process involves EfficiencyOne and NSPI attempting to resolve disputes within 30 days (or 10 days for urgent matters), with unresolved disputes referred to the UARB under Section 79P of the Act. EfficiencyOne must continue EECA implementation unless directed otherwise by UARB.

3.2 Historic Underspending by EfficiencyOne [32] E1 has historically not spent its planned budget and at the same time exceeded energy savings targets. Board counsel witness, Alice Napoleon, compared ETs actual spending with planned spendi...

AI summary EfficiencyOne (E1) historically underspent its budget by 10% annually (2015-2018) while exceeding energy and demand savings targets. Board counsel Alice Napoleon noted a potential upward bias in E1's resource cost estimates, prompting the Board and Consumer Advocate (CA) to recommend an investigation. E1 expects no 2019 surplus, with terms of reference due by October 31, 2019, and the investigation concluded by March 31, 2020.

6.0 COSTS - [68] EAC seeks costs under two headings: firstly, the costs of its consultant Integrated Energy Resources; and secondly, the EAC claims costs of work done by its staff member, Emma Norton, the Energy Conservation Coordinator. -...

AI summary EAC seeks costs for a consultant and staff member Emma Norton. The Board directs E1 and EAC to negotiate, noting it is unlikely to award staff costs. If unresolved, the matter may be remitted to the Board for determination.

18. LIENS AND CLAIMS 18.1 EfficiencyOne shall indemnify and hold harmless NSPI, NSPI's parent and their subsidiaries and affiliates (collectively the " Lien Indemnitees " or singularly " Lien Indemnitee ") and defend each of them from and...

AI summary EfficiencyOne must indemnify NSPI against liens or claims arising from subcontractors or third parties related to EECA projects. NSPI may offset costs if EfficiencyOne fails to discharge liens promptly. EfficiencyOne may contest liens by providing a satisfactory bond. NSPI's liability is capped at amounts payable to EfficiencyOne.

19. DISPUTE RESOLUTION - 19.1 In the event of a dispute in connection with this Agreement, a senior representative of EfficiencyOne and a senior representative of NSPI shall promptly meet to discuss and resolve the dispute and the Parties...

AI summary The dispute resolution process requires EfficiencyOne and NSPI to meet promptly to resolve disputes within 30 days (or 10 days for urgent matters). If unresolved, disputes are referred to the UARB under Section 79P of the Act. EfficiencyOne must continue EECA implementation unless authorized by the UARB to suspend it.

22 19. DISPUTE RESOLUTION - 23 19.1 In the event of a dispute in connection with this Agreement, a senior representative of EfficiencyOne and a senior representative of NSPI shall promptly meet to discuss and resolve the dispute and the Pa...

AI summary The dispute resolution process requires EfficiencyOne and NSPI to meet promptly to resolve disputes within 30 days (or 10 days for urgent matters). If unresolved, disputes are referred to the UARB under Section 79P of the Act. EfficiencyOne must continue EECA implementation unless prohibited by the UARB.

Narrowing Issues in Dispute To the extent possible, the Members shall attempt to narrow issues in dispute, and resolve disagreements. With respect to issues arising in proceedings that are to be determined by the NSUARB, E1 may, in its sol...

AI summary The NSUARB and E1 outline a structured process for narrowing disputes among Members, involving DSMAG meetings, consensus-building, and chart preparation. If consensus fails, issues are escalated to the NSUARB for determination, ensuring efficient resolution of disagreements.

Narrowing Issues in Dispute To the extent possible, the Members shall attempt to narrow issues in dispute, and resolve disagreements. With respect to issues arising in proceedings that are to be determined by the NSUARB, E1 may, in its sol...

AI summary The NSUARB outlines a structured process for narrowing disputes among Members, involving the DSMAG. The Chair prepares a chart detailing disputed issues, facilitates discussions, and escalates unresolved matters to the NSUARB if consensus cannot be reached.

Narrowing Issues in Dispute To the extent possible, the Members shall attempt to narrow issues in dispute, and resolve disagreements. With respect to issues arising in proceedings that are to be determined by the NSUARB, E1 may, in its sol...

AI summary The document outlines a structured process for narrowing disputes among Members, led by the Chair and involving the DSMAG and NSUARB. Key steps include agenda placement, chart preparation, discussion, and escalation to the NSUARB if consensus cannot be reached. The process aims to resolve disagreements efficiently.