Topic:"Complaint Resolution" in M12677

pute Resolution Officer Original Message From: Russ Penner Sent: January 15, 2026 12:04 PM To: [email protected] Subject: CSO Good afternoon. I am having difficulties with Nova Scotia power. They are causing significant financ...

AI summary Russ Penner is complaining about repeated appointment cancellations by Nova Scotia Power (NSP) for a service upgrade, leading to significant financial losses and safety concerns. He requests reimbursement, consistent weather cancellation criteria, and a review of past decisions with compensation.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Moiling Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb January 21, 2026 Russ P...

AI summary The Nova Scotia Utility and Review Board acknowledges a complaint from Russ Penner regarding service reliability by Nova Scotia Power Inc. The Board clarifies its limited role in resolving complaints, focusing on regulatory compliance up to the customer's meter. The Board also notes that complaint information is public, with provisions for confidential handling upon request.

ard in writing pursuant to Regulatory Rule 12, a copy of which is attached to this letter. The evidence will, in any case, be made available to NSPI to allow the complaint to be properly addressed. By copy of this letter, the Board request...

AI summary The Board has requested NSPI to respond to a complaint submitted by a party, with specific deadlines for submission. The evidence will be made available to NSPI, and the Board will review the information provided before making a decision.