Topic:"Complaint Resolution" in M11630

Matter: EfficiencyOne - 2023 DSM Annual Progress Report and 2023 DSM Evaluation Reports

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Complaint Resolution across all matters →

E-32023 Savings Verification Review 1 passage

X. Recommendations from Fieldwork p. pp. 49-50

X. Recommendations from Fieldwork In multiple site visits for Program Year 2023 it was discovered that some confusion between similarly named programs and program delivery functions had occurred. Specifically, in regard to the Green Heat p...

AI summary During 2023 fieldwork, confusion between the Green Heat program and the Canada Greener Homes Grant (CGH) led to missed federal grants due to deadline misunderstandings. Most visits showed good workmanship, but some audited sites revealed patterns of reduced program/customer interaction, leading to miscommunication and lost delivery opportunities.

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