Specific Accountabilities – Customer Care Lead:
p. p. 46
Specific Accountabilities – Customer Care Lead: - Ensure that all safety and security procedures are being followed and that any significant risks and hazards identified are addressed - Initiate Customer Care Centre emergency response plan...
AI summary The Customer Care Lead is responsible for managing customer-related activities during emergencies, including initiating emergency response plans, coordinating with various teams, managing customer outreach, and ensuring communication standards are met during restoration efforts.