Topic:"Complaint Resolution" in M12984

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260721002 Submitted on: Tuesday, July 21 2026 at 06:54:42 PM (ADT) Contact Information Name on account: Jaspreet Singh Account number: Business contact: Account address:...

AI summary The complainant is appealing a decision by the Nova Scotia Power Dispute Resolution Officer regarding billing procedures and the handling of a security deposit. The complaint centers on whether Nova Scotia Power followed proper notice, billing, and dispute resolution procedures before referring the account to collections and causing adverse credit reporting.

that the deposit would first be applied, the absence of a final-balance notice led me reasonably to believe that no further payment was then required or that the account was still being reconciled. I submitted a formal written dispute to N...

AI summary The customer disputes billing practices by Nova Scotia Power, citing lack of communication and unresolved issues regarding account reconciliation, arrears notices, and regulation compliance. The DRO found billing was appropriate until February 2026 but did not address several regulatory provisions.

curately reconciled under Regulation 6.6; what the November 14 meter-reading code "U" meant and whether any estimated reading was properly identified and reconciled; or why the ledger shows a $240.75 credit and same-day reversal on April 1...

AI summary The complainant disputes a billing error by Nova Scotia Power, citing issues with meter readings, reconciliation of a security deposit, and failure to properly inform them of the remaining balance. They offered to pay immediately if the collection referral and credit reporting were corrected and are seeking resolution before further damage to their credit.

n July 20, 2026. On July 21, 2026, Board staff instructed me to submit it through this portal before a matter could be opened, and I complied immediately. How do they want the complaint resolved? I respectfully request that the Board revie...

AI summary The complainant requests the Board to review Nova Scotia Power's compliance with specific regulations, including the issuance of arrears notices, investigation of disputed accounts, and accuracy of final balances. They also request detailed records related to a dispute and service termination request.

ount-specific telephone and CRM records relating to my request to terminate service, including call indexes, available recordings, notes, audit history, retention information and the systems searched. The original security-deposit principa...

AI summary The complainant is requesting detailed information about service termination records, security deposit details, meter-reading codes, and a credit reversal. They allege that Nova Scotia Power has not adequately responded to their written dispute and failed to fulfill its informal-resolution obligations under Regulation 6.4(1).

leaving the premises, asked about the final amount and relied on the representative's explanation that the final bill had not yet been generated and that my security deposit would first be applied. Ha d I been effectively informed that $29...

AI summary The individual disputes a billing issue related to a security deposit and the subsequent credit reporting consequences. They claim they were not properly informed of the remaining balance and assert that they are willing to pay once the account is accurately reconciled. They request the recall of collection placement and removal of credit reporting due to ineffective notice and unresolved disputes.

GROUND 5 – VERIFIED EMAIL ADDRESS ON FILE, NEVER USED PRIOR TO COLLECTIONS Nova Scotia Power had my email address, , on file from the date my account was created. I have in my possession an automated email from [email protected] dated August 1...

AI summary The complainant asserts that Nova Scotia Power failed to use a verified email address to contact them regarding an outstanding balance, instead relying solely on phone calls. They also claim that a collections notice was sent to an old, vacated address, preventing them from disputing the debt and harming their credit standing.

FORMAL REQUESTS I am requesting the following, in writing, within 10 business days: - 1. Immediate recall of Debt from CBCC collections. - 2. Written direction to Equifax Canada and TransUnion to remove the collections entry from my credit...

AI summary The individual is requesting the immediate recall of debt from CBCC collections, removal of the collections entry from credit files due to name inaccuracy and disputed charges, and detailed documentation regarding billing terms, disconnection procedures, and account activity from August 2025 to April 2026. They also seek an explanation for continued account activity after vacating the property and confirmation of all communication attempts.

CLOSING The combination of circumstances here is significant: a verbal disconnection notice that was not processed, charges that continued accumulating at a property I had vacated, a verified email address that was never used, a collection...

AI summary The customer describes a series of failures by Nova Scotia Power, including unprocessed disconnection notices, continued billing after vacating a property, and lack of communication through verified channels. The customer threatens escalation to regulatory and consumer protection bodies if the issue is not resolved.

in its entirety and, in recognition of the inconvenience experienced by Mr. Somal, has waived the full outstanding balance of $293.46. As a result, there is no longer any amount owing on the account. NS Power has also taken steps to correc...

AI summary NS Power has waived the outstanding balance on Mr. Somal's account and taken steps to correct any records related to the account's referral to collections. NS Power requests that the appeal be considered resolved and the matter closed.