e to close the case, but I may reopen the dispute if the previous bills aren't adjusted/corrected as expected. Thank you for your time and understanding. I look forward to a fair resolution. Regards
AI summary The sender requests closure of a dispute case but reserves the right to reopen it if prior billing adjustments are not made as expected, emphasizing the need for a fair resolution.
email from: Beware of links or attachments from external sources. If you are unsure, click "Report Email" to submit for review.\ \ Hi Don Farmer, Thanks for responding and looking into the matter. I have called on the mentioned number and...
AI summary Uday Yadav disputes a duplicate charge on his NS Power bill, stating the previously paid amount was recharged. He contacted the DRO and provided consent for information release. The email addresses billing procedures and dispute resolution processes.
Teri From: [email protected] Sent: March 21, 2026 9:21 AM To: Customer Relations Cc: ; [email protected] Subject: DRO 21 Mar re Uday Yadav re closed billing dispute \ \ Exercise Caution - This is an external email fr...
AI summary This email is from the Dispute Resolution Officer (DRO) regarding a closed billing dispute involving Uday Yadav. The email includes contact information for the DRO and a warning about the external source of the email.
N.S.Power Customer Relations Please see highlighted statements in the following email thread: NSP 30 Jan 11:59 pm DRO 31 Jan 11:36 pm Customer 2 Feb 12:21 pm DRO 2 Feb 3:28 pm NSEB 19 Mar 10:53 What is the current Account billing status ?...
AI summary A customer inquires about their account billing status through an email thread involving NSP, a Dispute Resolution Officer (DRO), and the Nova Scotia Energy Board (NSEB). The communication references a closed billing dispute handled by Don Farmer, P.Eng., DRO, with no explicit resolution details provided.
Statement of Confidentiality This message (including any attachments) may contain private or protected information meant for a specific person or organization. If you received this by mistake, please let the sender know, do not communicate...
AI summary Confidential email regarding a billing dispute involving Uday Yadav and Nova Scotia Power (NSP), handled by the Dispute Resolution Officer (DRO). The email includes a confidentiality warning and is part of a regulatory proceeding involving the Energy and Regulatory Boards Tribunal (ERBT).
o pay such a high amount. This seems to be a recurring issue with my recent invoices, where NSPower charges significantly more than what is justified by my actual usage under the guise of estimation. My concern is that I am unable to pay t...
AI summary Customer Uday Yadav disputes NSP charges of $292.67, claiming they are based on estimated usage rather than actual meter readings. NSP asserts the January 14, 2026 bill was reconciled with a meter read. DRO Don Farmer seeks confirmation and threatens a final decision if unresolved.
r Care Centre to discuss flexible billing arrangements such as an interest-free payment plan. NS Power agrees with the DRO's decision that Mr. Yadav has been billed appropriately for his consumption. Please consider the enclosed informatio...
AI summary NS Power agrees with the DRO's decision regarding appropriate billing for Mr. Yadav's electricity consumption. Confidential attachments have been removed from the correspondence.
PARTIALLY CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12756 – DRO Appeal – Uday Yadav Dear Ms. Wallace: On March 18, 2026 Uday Yadav contacted the...
AI summary Uday Yadav is appealing a decision by the Dispute Resolution Officer (DRO) regarding his December 2025 bill from Nova Scotia Power Inc. (NS Power). The appeal relates to billing discrepancies, including estimated reads and a reconciliation bill. NS Power has been directed to file a response with the Nova Scotia Energy Board by April 14, 2026.
N.S.Power Customer Relations Please see highlighted statements in the following email thread: NSP 30 Jan 11:59 pm DRO 31 Jan 11:36 pm Customer 2 Feb 12:21 pm DRO 2 Feb 3:28 pm NSEB 19 Mar 10:53 What is the current Account billing status ?...
AI summary An email thread involving NSP, the DRO, and a customer discusses a closed billing dispute. Don Farmer, the DRO, is contacted regarding the current account billing status, with the NSEB mentioned in the communication.
Statement of Confidentiality This message (including any attachments) may contain private or protected information meant for a specific person or organization. If you received this by mistake, please let the sender know, do not communicate...
AI summary Confidential email communication regarding a billing dispute between Uday Yadav and Nova Scotia Power Inc. (NSP), involving the Dispute Resolution Officer (DRO) and Energy and Regulatory Boards Tribunal. The email emphasizes confidentiality and outlines the dispute resolution process.
Hi there, I had a dispute over my last invoice, and NS Power had accepted that they did not adjust my December bill amount. In resolution It was concluded I won't be paying excessive estimated amount. Now PS Power keep asking me to pay tha...
AI summary Uday Yadav disputes NS Power's attempt to bill him $902.60 for an excessive December estimate, despite a prior resolution stating he would not pay it. NS Power continues to demand payment, citing the unresolved billing issue.
Udav In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nova Scotia En...
AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power (NSP) and customers, emphasizing independence from NSP and the Nova Scotia Energy Board (NSEB). Decisions are binding on NSP but not customers, who may appeal within 12 days. The DRO requests customer consent to access account information for dispute resolution.
's billing records are internally consistent. When actual reads were obtained, NS Power used the last actual read as the baseline and reversed estimated usage where necessary to avoid double-counting. The Board finds that the $292.67 arose...
AI summary The Board upholds the Dispute Resolution Officer's decision regarding a billing discrepancy of $292.67, finding it to be a valid carry-forward balance rather than an error. The Board acknowledges NS Power's communication could have been clearer but does not support removing the balance. NS Power is directed to contact the customer to establish a payment plan if needed.
's billing records are internally consistent. When actual reads were obtained, NS Power used the last actual read as the baseline and reversed estimated usage where necessary to avoid double-counting. The Board finds that the $292.67 arose...
AI summary The Board has determined that a balance of $292.67 owed by a customer to NS Power was a valid carry-forward balance and not an error. The Board upholds the Dispute Resolution Officer's decision and dismisses the appeal. NS Power is directed to contact the customer to discuss a possible payment plan.
Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →