Topic:"Complaint Resolution" in M12845

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260504001 Submitted on: Monday, May 04 2026 at 03:14:07 PM (ADT) Contact Information Name on account: Malcolm Mills Account number: Business contact: Account address: Add...

AI summary Malcolm Mills, a military veteran on a VAC disability pension, alleges that Nova Scotia Power (NSP) overcharged him over $10,000 for heat pump installations under the Efficiency Nova Scotia program. He claims NSP exploited seniors' desperation, inflating prices and leading to debt and credit damage. He seeks fair resolution and accountability.

accounts to collection agencies. My account is now in the collection agency and my credit rating is destroyed. I am open to fair compromise. Malcolm Mills How do they want the complaint resolved? I would like the account removed from Colle...

AI summary Malcolm Mills complains that his account was sent to a collection agency, damaging his credit rating. He requests removal from collection, investigation into exploitative practices targeting seniors/disabled individuals, 70% charge forgiveness, an apology, and assurance against future exploitation. Supporting document: NSDispute.odt.

From: [email protected] Sent: Saturday, April 18, 2026 3:57 PM To: Cc: [email protected] Subject: 18 April email to the DRO from Malcolm Mils re Query - M. Mills Don Farmer, P. Eng., Dispute Resolution Officer (D.R....

AI summary Malcolm Mills contacted the Dispute Resolution Officer (DRO) at Nova Scotia Power (NSP) regarding his account being sent to CBCC without notice during his absence from 2024-2025. The DRO clarified their role in resolving disputes over NSP's application of Board regulations, emphasizing they do not oversee daily operations or billing notices.

May 26, 2026 NON-CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12845 – Customer Complaint – Malcolm Mills Dear Ms. Wallace: On May 11, 2026, Nova Sco...

AI summary NS Power responds to Malcolm Mills' complaint about heat pump costs and program practices, explaining that EfficiencyOne administers energy efficiency programs under the Public Utilities Act. The Board requested NS Power's response by May 26, 2026, emphasizing the franchise structure ensuring program independence.

efficiencyone.com T +1 902 470 3500 F +1 902 470 3599 July 13, 2026 Nova Scotia Energy Board 3rd Floor, 1601 Lower Water Street Halifax, NS B3J 3P6 Attention: Lisa Wallace, Chief Clerk of the Board Dear Ms. Wallace: Re: M12845 NSPI Complai...

AI summary EfficiencyOne responds to a complaint from Malcolm Mills regarding the HomeWarming program, clarifying that Mr. Mills did not complete his application and that no heat pumps were installed by EfficiencyOne. EfficiencyOne acknowledges the situation and reaffirms its commitment to fair treatment of all Nova Scotians.