NSPI Complaint - Billing Issues - Malcolm Mills

What's happened

Filing Timeline

• 14 Jul
  Document

  EfficiencyOne confirms no record of heat pump installation or program participation for complainant Malcolm Mills in M12845
• 29 Jun
  Document

  NSEB Board Staff issued two information requests to complainant Malcolm Mills seeking documentation and clarification on billing dispute related to heat pump installation under Efficiency Nova Scotia program
• 26 May
  Document

  Nova Scotia Power filed a response to a customer complaint regarding heat pump installation costs and account collections, directing program-related concerns to EfficiencyOne
• 11 May
  Correspondence

  NSEB acknowledges billing complaint from Malcolm Mills against Nova Scotia Power, directing NSPI to respond by May 26, 2026 and hold any disconnection notices pending Board decision
• 04 May
  Document

  Military veteran Malcolm Mills files NSEB complaint alleging overcharging under Efficiency Nova Scotia heat pump program and unlawful referral to collections

The filings themselves

Documents

What's discussed — click to drill in

Topics