Topic:"Energy Efficiency" in M12845

May 26, 2026 NON-CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12845 – Customer Complaint – Malcolm Mills Dear Ms. Wallace: On May 11, 2026, Nova Sco...

AI summary NS Power responds to Malcolm Mills' complaint about heat pump costs and program practices, explaining that EfficiencyOne administers energy efficiency programs under the Public Utilities Act. The Board requested NS Power's response by May 26, 2026, emphasizing the franchise structure ensuring program independence.

Request IR-1: - In your complaint to the Board, you indicated that you had heat pumps installed in your house in - 2024 under the Efficiency Nova Scotia program, promoted by NS Power. You said you were - overcharged and that your account i...

AI summary A customer alleges overcharging related to heat pump installations under the Efficiency Nova Scotia program and requests a charge write-off. NS Power clarifies it does not administer the program or set costs, and the customer has not responded to their inquiry. The Board requests clarification on the charges, supporting documents, and whether a payment arrangement has been discussed.