Topic:"Homewarming" in M12845

Request IR-1: - In your complaint to the Board, you indicated that you had heat pumps installed in your house in - 2024 under the Efficiency Nova Scotia program, promoted by NS Power. You said you were - overcharged and that your account i...

AI summary A customer alleges overcharging related to heat pump installations under the Efficiency Nova Scotia program and requests a charge write-off. NS Power clarifies it does not administer the program or set costs, and the customer has not responded to their inquiry. The Board requests clarification on the charges, supporting documents, and whether a payment arrangement has been discussed.

Request IR-2: - In your Notice of Complaint, you state that you were "exploited" and "grossly overcharged". You - further state that Efficiency NS "took advantage of seniors exploiting their desperation, inflating - prices and encouraging...

AI summary The complainant alleges that Efficiency NS exploited seniors by inflating prices and encouraging them to take on debt they could not afford, leading to being overcharged.