Topic:"Residential Programs" in M12845

Matter: NSPI Complaint - Billing Issues - Malcolm Mills

2 passages 2 documents

Residential Programs across all matters →

M-4EfficiencyOne’s Response to Complaint 1 passage

efficiencyone.com p. pp. 0-1

efficiencyone.com T +1 902 470 3500 F +1 902 470 3599 July 13, 2026 Nova Scotia Energy Board 3rd Floor, 1601 Lower Water Street Halifax, NS B3J 3P6 Attention: Lisa Wallace, Chief Clerk of the Board Dear Ms. Wallace: Re: M12845 NSPI Complai...

AI summary EfficiencyOne responds to a complaint from Malcolm Mills regarding the HomeWarming program, clarifying that Mr. Mills did not complete his application and that no heat pumps were installed by EfficiencyOne. EfficiencyOne acknowledges the situation and reaffirms its commitment to fair treatment of all Nova Scotians.

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102554NSEB (MILLS) IR-1 to IR-2 - Redacted 1 passage

Request IR-1:

Request IR-1: - In your complaint to the Board, you indicated that you had heat pumps installed in your house in - 2024 under the Efficiency Nova Scotia program, promoted by NS Power. You said you were - overcharged and that your account i...

AI summary A customer alleges overcharging related to heat pump installations under the Efficiency Nova Scotia program and requests a charge write-off. NS Power clarifies it does not administer the program or set costs, and the customer has not responded to their inquiry. The Board requests clarification on the charges, supporting documents, and whether a payment arrangement has been discussed.

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