Topic:"Billing Procedures" in M12845

From: [email protected] Sent: Saturday, April 18, 2026 3:57 PM To: Cc: [email protected] Subject: 18 April email to the DRO from Malcolm Mils re Query - M. Mills Don Farmer, P. Eng., Dispute Resolution Officer (D.R....

AI summary Malcolm Mills contacted the Dispute Resolution Officer (DRO) at Nova Scotia Power (NSP) regarding his account being sent to CBCC without notice during his absence from 2024-2025. The DRO clarified their role in resolving disputes over NSP's application of Board regulations, emphasizing they do not oversee daily operations or billing notices.

Board-approved agreement with EfficiencyOne as the designated franchise holder. This structure was established by the province to ensure that such programs are administered independently of NS Power. NS Power does not design, manage, or ad...

AI summary NS Power has no role in administering EfficiencyOne's programs, which are independently managed by EfficiencyOne and government entities. Program participation is voluntary, and NS Power handles billing separately, referring delinquent accounts to third-party agencies when necessary. Customers may request payment arrangements.

May 11, 2026 Malcolm Mills Dear Complainant: M12845 – Nova Scotia Power Inc. – Complaint – Billing Issues – Malcolm Mills This will acknowledge receipt of your complaint received by the Board on Monday, May 4, 2026. A copy of the complaint...

AI summary The Board acknowledges a complaint (M12845) from Malcolm Mills regarding billing issues with Nova Scotia Power Inc. NS Power is notified to respond by May 26, 2026, and the complainant is informed about public record procedures and the option to request confidential evidence under Regulatory Rule 12.