Topic:"Customer Service" in M12845

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260504001 Submitted on: Monday, May 04 2026 at 03:14:07 PM (ADT) Contact Information Name on account: Malcolm Mills Account number: Business contact: Account address: Add...

AI summary Malcolm Mills, a military veteran on a VAC disability pension, alleges that Nova Scotia Power (NSP) overcharged him over $10,000 for heat pump installations under the Efficiency Nova Scotia program. He claims NSP exploited seniors' desperation, inflating prices and leading to debt and credit damage. He seeks fair resolution and accountability.

accounts to collection agencies. My account is now in the collection agency and my credit rating is destroyed. I am open to fair compromise. Malcolm Mills How do they want the complaint resolved? I would like the account removed from Colle...

AI summary Malcolm Mills complains that his account was sent to a collection agency, damaging his credit rating. He requests removal from collection, investigation into exploitative practices targeting seniors/disabled individuals, 70% charge forgiveness, an apology, and assurance against future exploitation. Supporting document: NSDispute.odt.

had been handed to CBCC. See details at the bottom of this note.. Having been out of the country through much of 2024 and all of 2025 this was a surprise to me as I received no notice of this action. The second issue is that this debt shou...

AI summary Malcolm Mills disputes a debt collection action by Nova Scotia Power Inc. (NSP), claiming all prior accounts were settled and no notice was provided. He alleges unlawful submission to collection agencies, harming his credit and reputation, and demands immediate withdrawal of the case. NSP's credibility is questioned due to alleged confidentiality breaches.

efficiencyone.com T +1 902 470 3500 F +1 902 470 3599 July 13, 2026 Nova Scotia Energy Board 3rd Floor, 1601 Lower Water Street Halifax, NS B3J 3P6 Attention: Lisa Wallace, Chief Clerk of the Board Dear Ms. Wallace: Re: M12845 NSPI Complai...

AI summary EfficiencyOne responds to a complaint from Malcolm Mills regarding the HomeWarming program, clarifying that Mr. Mills did not complete his application and that no heat pumps were installed by EfficiencyOne. EfficiencyOne acknowledges the situation and reaffirms its commitment to fair treatment of all Nova Scotians.