Topic:"Customer Service" in M12816

Greetings! Please note that I sent the Nova Scotia review board my issue and they advised me that I should have send it to you (first). Nova Scotia power has not responded to my written and e-mailed concern. Please find a file attached tha...

AI summary Harley Kalbfleisch alleges Nova Scotia Power (NSP) overbilled him by at least $662 due to an error in correcting billing estimates with actual meter readings. He reports NSP's customer service dismissed his concerns, stating 'it is right because it is right,' and failed to respond to emails. Kalbfleisch also questions NSP's use of a provincial tax rebate to adjust a base charge error, citing complex calculations.

he property of 76,227.00. The previous actual meter read, taken on March 14, 2025, was 68,595.05, confirming total actual consumption of 7,632 kWh over the full 181-day period. May 7, 2026 L. Wallace To reconcile the earlier estimates, NS...

AI summary NS Power reconciled estimated billing discrepancies with actual meter readings, crediting $731.51 for overcharged May/July 2025 periods and applying a $115.02 base charge for the full-service period. The provincial rebate was not used to correct base charge errors. NS Power clarifies its role is delivering electricity, not managing customer consumption factors like heating systems or external temperatures.