Topic/Matter Intersection

Topic:"Customer Service" in M13108

Matter: NSPI DRO Appeal - Billing Issues - Kate Strong

2 passages 1 document

S-3NSPI Response to Appeal (redacted) 2 passages

REDACTED

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M13108 – DRO Appeal – Kate Strong Dear Ms. Wallace: In the Nova Scotia Energy Board's (Board, NSEB) letter d...

AI summary Ms. Kate Strong is appealing a decision by the Dispute Resolution Officer (DRO) dated September 18, 2026. The appeal relates to an Equal Billing amount reviewed and updated by NS Power based on Ms. Strong's electricity usage. NS Power is directed to file a response by October 9, 2026, and provide relevant documents for the Board's consideration.

Open document →

REDACTED Strong DRO Appeal Attachment 4 Page 1 of 1 REDACTED (CONFIDENTIAL INFORMATION REMOVED)

REDACTED Strong DRO Appeal Attachment 4 Page 1 of 1 REDACTED (CONFIDENTIAL INFORMATION REMOVED) PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 September 17, 2026 Kate Strong Dear Kate: Re: NS Power Account No. Meter No. 2252253 We ar...

AI summary Nova Scotia Power confirmed that a meter test showed the meter operates within prescribed accuracy limits. The customer is informed of the option to request a further test by Measurement Canada at a cost of $55.00, with a potential credit if the meter is found to be inaccurate.

Open document →

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →