HomeCustomer ServiceM12485Evidence
Topic/Matter Intersection

Topic:"Customer Service" in M12485

Matter: NSPI DRO Appeal - Billing Issues - Jean Nearing
1 passage 1 document

Customer Service across all matters →

N-4NSPI Response - Redacted 1 passage
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S Power and asked to speak to a supervisor. The representative advised that a supervisor could call her back to discuss the power bill. This is referenced on page 3 of 4 in Confidential Attachment 2. - September 16, 2025 A NS Power Supervi...

AI summary Ms. Nearing disputed her power bill with NS Power, leading to a dispute resolution process. NS Power explained the billing process and confirmed the cyber incident did not affect usage. The DRO requested documentation, and NS Power provided account details, asserting the billing was accurate.

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