Topic:"Customer Service" in M12530

of $46. He asked if there was any possibility of reviewing or adjusting the charge given this context. This is referenced on pages 3 to 4 of 7 in the DRO file attached as Confidential Attachment 1. - October 27, 2025 The DRO replied to Mr....

AI summary A customer, Mr. Gashahun, requested a same-day electricity connection, leading to a dispute over a $143 priority fee. The DRO reviewed the case, re-opened it, and asked NS Power about charging such a fee under Regulation 7.1 Schedule E. The customer appealed the DRO's decision to the NSEB, and the DRO closed the file. NS Power later waived the $143 fee, leaving only a $11 connect fee.

ober 28, 2025 An NS Power customer service representative called Mr. Gashahun to advise him that the $143 fee would be waived and only the $11 connect fee would remain. November 10, 2025 L. Wallace - October 29, 2025 NS Power informed the...

AI summary NS Power waived a $143 fee for Mr. Gashahun, but he requested clarification on whether the charge was waived due to his complaint or was incorrect. NS Power explained that priority fees for same-day connections are standard practice to cover operational costs.