Satisfaction Worl.G and Bright Line Energy Smvey Analysis
p. p. 19
Satisfaction Worl.G and Bright Line Energy Smvey Analysis A 1996 survey by Satisfaction Works and Bright Line Energy (SW-BLE), "The Market for Electric Energy in California," provides additional information on customer characteristics. The...
AI summary A 1996 survey by Satisfaction Works and Bright Line Energy on California's electric energy market shows that while price is not the top priority for customers, reliability and service are highly valued. Many customers would switch suppliers for small price reductions, but prefer enhanced services over lower prices.