Topic/Matter Intersection

Topic:"Customer Service" in M13014

Matter: Nova Scotia Power Inc. - CI C0068719 - IT - Distributed Intelligence Apps - $3,165,790

1 passage 1 document

N-2NSPI (NSEB) RIR 1 to 15 - Redacted 1 passage

Section 5 p. p. 30

17 (b) The project will evaluate the extent to which DI Apps can improve operations and customer 18 service by enhancing visibility into distribution system conditions and providing actionable 19 insights. Specifically, the project will ev...

AI summary The project aims to evaluate the capabilities of DI Apps in improving outage management, identifying revenue loss from energy theft, and automating processes for asset and safety-related issues, with the goal of enhancing operational efficiency and customer experience.

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