Topic:"Customer Service" in M12527

Your usage and the cyber incident From the summary table above, your usage shown in the first three bills of 2025 was quite high, compared to the 2024 bills for the same months (highlighted in blue). You mentioned in your appeal that you d...

AI summary The customer's high electricity usage in 2025 compared to 2024 is discussed, with the customer denying any changes in usage patterns. NS Power attributes usage to factors like lifestyle and external conditions, not their responsibility. The Board notes that a prior cyber incident did not affect meter accuracy, and a test confirmed the meter's accuracy.

January 27, 2026 Mackay Kincaid-Webster Dear Mackay Kincaid-Webster, Re: Meter No. 2375938 We are writing to confirm the results of your recent meter test. This test was conducted following your inquiry about electrical usage at your premi...

AI summary NS Power confirmed that Meter No. 2375938 tested within accuracy limits. The customer is informed of the option to request a follow-up test by Measurement Canada at a cost of $46.00, with a potential credit if inaccuracies are found. NS Power also offers assistance with energy usage and billing programs.