Cc: Customer Relations Subject: DRO 24 July re Jeff Chetwynd dis spute re Power bill discrepency v Act# \ \ Exercise Caution - This is an external email from: [email protected] .
AI summary An email from the Dispute Resolution Office (DRO) regarding a customer dispute involving Jeff Chetwynd and a billing discrepancy. The email is flagged as external and includes a subject reference to 'DRO 24' and a mention of a power bill discrepancy.
Chetwynd DRO Appeal (NSEB M12414) NSPI Responses to NSEB Information Requests 1 Year Net Consumption (kWh) 2 3 Reference Exhibit C3, page 4, of NS Power's response: 4 5 If a customer contacts NS Power prior to an expansion, the Customer Ca...
AI summary NSPI responded to NSEB information requests regarding customer communication about net metering changes. NSPI confirmed that information is publicly available on their website and that they updated their site with FAQs but did not send individual communications to existing net metering customers.
CONCLUSION After reviewing all the information provided the Board finds that you have two options: - 1. You can agree to NS Power's termination of your legacy net metering agreement. This means that you will remain under the SGO. You will...
AI summary The Board presents two options for the customer regarding the termination of their legacy net metering agreement with NS Power. If agreed, the customer remains under the SGO and is not compensated for excess generation. If refused, NS Power must compensate based on the 5.58 kW system, and the agreement could be terminated if the customer does not downgrade the system. The Board encourages NS Power to inform customers about the impacts of upgrading systems.
January 30, 2026 Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12414 – DRO Appeal – Karen Chetwynd Dear Ms. Wallace: On August 6, 2025, the Nova Scotia Energy Boa...
AI summary NS Power has issued a Notice of Default to Karen Chetwynd for non-compliance with the Legacy Net Metering Agreement due to exceeding the agreed export capacity. The customer has not provided written confirmation to transition to the Self-Generation Option (SGO), and NS Power has followed up with multiple communications. The customer has 30 days to cure the default or face termination of the agreement.
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