Topic:"Customer Service" in M12777

ESTIMATED METER READING If the Company is unable to obtain a meter reading due to circumstances beyond its control, or due to the failure of the Customer to return a post card reading, then the amount of power and energy used by the Custom...

AI summary The Company must estimate meter readings when unable to obtain actual readings due to uncontrollable circumstances or customer failure. Five consecutive estimated readings require customer arrangements for proper meter reading; failure may result in service disconnection or meter relocation per Regulation 4.1. Adjustments are made if actual readings are later obtained.

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, time...

AI summary The regulation outlines steps for resolving disputed electric bills. The Company must investigate disputes, inform customers, and attempt informal resolution. Customers must pay undisputed arrears within five days; failure leads to disconnection. Disputes unresolved internally may be appealed to the Board via the Dispute Resolution Officer, with a 12-day appeal period before disconnection can occur.

NON-CONFIDENTIAL 1 Request IR-4: 2 3 On April 23, 2026, NS Power said there are flexible, interest-free options available for 4 retiring the balance. Considering the outstanding balance in Mr. Adam's April 2026 reaches 5 over $2,000, even...

AI summary NS Power offers flexible payment arrangements for Mr. Adam's outstanding balance, including short-term and long-term plans, to ease his financial burden without late fees or penalties.

PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 July 24, 2026 Dear Miguel Adam, Re: Account No. Meter No. 2375358 We are writing to confirm the results of the recently requested meter test. This test was conducted following your inqui...

AI summary Nova Scotia Power confirmed that the meter at account number 2375358 operates within prescribed accuracy limits following a test conducted in an accredited facility. The customer is informed of the option to request a further test by Measurement Canada at a cost of $55.00, with potential for a credit if inaccuracies are found.

PARTIALLY CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12777 – DRO Appeal – Miguel Adam Dear Ms. Wallace: On April 2, 2026 Miguel Adam contacted the...

AI summary Miguel Adam is appealing a decision by the Dispute Resolution Officer (DRO) regarding his March 2026 reconciliation bill. The Nova Scotia Energy Board has directed NS Power to file a response and provide relevant documents by April 23, 2026. Confidential attachments include the DRO file, customer account details, and Mr. Adam's bills.

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From...

AI summary The email discusses a billing dispute involving N.S.Power, with the customer reporting a poor experience during a call where they were put on hold for 30 minutes and then hung up on, despite giving verbal consent. The customer is requesting N.S.Power's position and relevant documentation.

Power could not identify the source of the unusually high billed usage when I previously inquired I also have meter photos from March 9, 2026 available and can provide them for the record if needed. In the meantime, I respectfully request...

AI summary Miguel Adam is requesting confirmation from Nova Scotia Power that no late fees or negative actions will be taken while a dispute over unusually high billed usage is under review. He has provided meter photos and is awaiting a response with supporting account and meter information.