Topic:"Customer Service" in M12633

Please accept the following summary of activities and communications pertaining to the December 16, 2025 DRO decision being appealed by Mr. Howatt: • January 4, 2024 – Mr. Howatt contacted NS Power regarding his bankruptcy declared on Augu...

AI summary Mr. Howatt appealed a December 16, 2025 DRO decision related to his bankruptcy declared on August 8, 2023. He contacted NS Power in January 2024 to address account responsibilities, but NS Power requested documentation from his trustee and confirmed the account had been disconnected with a closing bill generated in November 2023.

hat the collection agency should not be contacting the customer about that account. NS Power confirmed with the Credit Department that the agency had no information on the other account but did have details on Mr. Howatt's account, and the...

AI summary Mr. Howatt disputed a debt claim by NS Power after declaring bankruptcy, stating he did not authorize power in his name post-bankruptcy. NS Power confirmed the debt was related to his account and advised him to contact his trustee. The DRO was involved in the matter, requesting documentation from NS Power.

1 message Customer Relations To: [email protected] Mon, Dec 15, 2025 at 2:46 p.r The first attachment is a copy of the account ledger for the subject account.

AI summary An email from Customer Relations at Nova Scotia Power to a dispute resolution email address includes an attachment of an account ledger for a subject account.

Howatt DRO Appeal (NSEB M12633) NSPI Responses to NSEB Information Requests 1 Request IR-1: 4 on "customer of record" status, even where the individual no longer has legal 5 possession or physical control of the premises. 6 7 (b) How does...

AI summary The document discusses NSPI's response to NSEB's information request regarding customer of record liability under the Regulations. NSPI explains that liability remains with the customer of record regardless of physical control of the premises, citing the deemed service agreement and standard utility practices.

PARTIALLY CONFIDENTIAL 1 Request IR-4: 2 3 (a) Please clarify whether NS Power has the ability to transfer usage responsibility for 4 an existing account without a termination request from the customer of record. 5 6 (b) When was the accou...

AI summary The document discusses a request regarding the transfer of usage responsibility for an existing electricity account. NS Power clarifies that responsibility remains with the original customer until service termination, and a new account is established upon connection. The new tenants did not provide the date they began occupying the property.