Topic:"Customer Service" in M07544

7. Market Research Market research depends on the sector/incentive. It can either be achieved by broad primary research or by one-onone consultations for larger customers. The objective is to determine awareness, barriers and purchase deci...

AI summary Market research methods vary by sector and incentive, utilizing broad primary research or targeted one-on-one consultations for larger customers. The focus is on assessing customer awareness, barriers, and purchase decision factors.

ral, all direct install is another example of a convenience incentive. In these programs, there are financial and examples of convenience incentives that are often, combined with financial incentives. The costs associated with providing co...

AI summary The text discusses convenience incentives in energy efficiency programs (e.g., appliance retirement, direct install), where costs are quantified financially. It distinguishes these from customer service improvements (e.g., online systems) not classified as incentives. Educational/technical assistance incentives address knowledge barriers, with some activities tied to financial incentives. ENS, ACEEE, and UARB are involved.

PERCEIVED VALUE VS. BENEFITS TO PARTICIPANTS E1 disagrees with Synapse's suggestion to change "perceived value" to "benefits to participants," because E1 assumes that "benefits to participants" is only intended to reflect participants' per...

AI summary E1 disputes Synapse's proposal to replace 'perceived value' with 'benefits to participants,' arguing the latter should encompass financial and non-financial benefits. A suggested modification is changing 'perceived value' to 'participants' perceived value.' Alternative strategies like targeted marketing and incentive design are highlighted as ways to boost participation without altering incentive levels. The text references EfficiencyOne's franchise under Efficiency Nova Scotia.

General Comments - 1- The report is a very detailed compilation of incentive setting methodologies at a blueprint level. However, the report treats the question of incentive setting as an issue isolated from all other customer outreach eff...

AI summary The report's approach to incentive setting is criticized for isolating it from customer outreach efforts like education and supply chain engagement, which should be co-optimized. CLEAResult's benchmarking selects jurisdictions with large energy efficiency budgets and top-performing utilities, including Ontario, British Columbia, and ACEEE-top-ranked U.S. utilities.

2. Market Research Market research depends on the sector/incentive. It can either be achieved by broad primary research or by one-onone consultations for larger customers. The objective is to determine awareness, barriers and purchase deci...

AI summary Market research methods vary by sector and incentive, utilizing broad primary research or targeted one-on-one consultations for larger customers. The goal is to assess awareness, barriers, and purchasing decisions related to energy efficiency programs.

T hro h l p E f f ic ien On ha t, ug g en er a rog ra m ma na g em en cy e s bu ine de lop ho i b le for nt s ss ve me ma na g er s w a re res p on s j T he bu ine de lop to nt ma or cu s me rs. s ss ve me ma na g er s ar e fre ly in it h...

AI summary The text discusses CLEAResult's recommendations for the Custom Program, emphasizing energy efficiency, business development, and customer engagement. It highlights the importance of managing energy use, improving customer service, and implementing initiatives that benefit both businesses and residents.

2. Market Research Market research depends on the sector/incentive. It can either be achieved by broad primary research or by one-onone consultations for larger customers. The objective is to determine awareness, barriers and purchase deci...

AI summary Market research methods vary by sector and incentive, utilizing broad primary research or targeted one-on-one consultations for larger customers to assess awareness, barriers, and purchase decisions.