Topic/Matter Intersection

Topic:"Customer Service" in M12677

Matter: NSPI Complaint - Service Issues - Russ Penner

2 passages 1 document

P-1Notice of Complaint (redacted) 2 passages

Section 3 p. p. 0

DRO made decision on: January 15,2025 Type of complaint: Connection/Disconnection/Reconnection Additional details: Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) Telephone (902) 428-6202, Toll-free 1-877-428-6202, Fax (902) 835-7...

AI summary The Dispute Resolution Officer (DRO) informed Russ Penner that his complaint regarding connection/disconnection/reconnection issues with Nova Scotia Power cannot be addressed by the DRO as it does not relate to a Board-approved regulation. The DRO recommended contacting Nova Scotia Power directly for resolution.

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Section 4 p. p. 0

pute Resolution Officer Original Message From: Russ Penner Sent: January 15, 2026 12:04 PM To: [email protected] Subject: CSO Good afternoon. I am having difficulties with Nova Scotia power. They are causing significant financ...

AI summary Russ Penner is complaining about repeated appointment cancellations by Nova Scotia Power (NSP) for a service upgrade, leading to significant financial losses and safety concerns. He requests reimbursement, consistent weather cancellation criteria, and a review of past decisions with compensation.

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