Topic:"Customer Service" in M12883

2025 Affiliate Code of Conduct Report Appendix B Page 2 of 3 Corporate Objective Targets Weighting (%) Result Approved Payout (%) Deliver value for customers and improve reliability. Threshold: Develop customer experience training content...

AI summary The 2025 Affiliate Code of Conduct Report Appendix B outlines a corporate objective focused on delivering value for customers and improving reliability. It includes targets such as developing customer experience training, engaging stakeholders, optimizing work scheduling, and achieving a 75% reliability customer satisfaction score by 2025.

Appendix C 2025 Utility Performance Report Category Measure 2025 2024 2023 Notes that allow NS Power to maintain a low cost of capital to the benefit of customers. Earnings reported are NS Power legal entity results (i.e. before adjustment...

AI summary The 2025 Utility Performance Report highlights that NS Power's net earnings were below the approved ROE range, with operating expenses increasing due to higher customer operations costs. Customer satisfaction dropped to 65% in 2025 from 69% in 2024.