S-1Notice of Appeal (redacted)
3 passages
ount-specific telephone and CRM records relating to my request to terminate service, including call indexes, available recordings, notes, audit history, retention information and the systems searched. The original security-deposit principa...
AI summary The complainant is requesting detailed information about service termination records, security deposit details, meter-reading codes, and a credit reversal. They allege that Nova Scotia Power has not adequately responded to their written dispute and failed to fulfill its informal-resolution obligations under Regulation 6.4(1).
Scotia Power's control, to: fully reconcile and correct the account; recall or withdraw the account from CBCC; instruct CBCC to withdraw the collection placement and request deletion of the associate d reporting from Equifax Canada and Tra...
AI summary The individual is requesting Nova Scotia Power to correct and withdraw a collection account from credit reporting agencies, ensure deletion of the associate's reporting, and provide written confirmation of all corrective actions. If the Board cannot directly order these actions, they request findings on Nova Scotia Power's compliance with relevant regulations and a directive to reconsider the recall of the collection account.
leaving the premises, asked about the final amount and relied on the representative's explanation that the final bill had not yet been generated and that my security deposit would first be applied. Ha d I been effectively informed that $29...
AI summary The individual disputes a billing issue related to a security deposit and the subsequent credit reporting consequences. They claim they were not properly informed of the remaining balance and assert that they are willing to pay once the account is accurately reconciled. They request the recall of collection placement and removal of credit reporting due to ineffective notice and unresolved disputes.
S-2Correspondence Between Appellant and Utility (redacted)
4 passages
GROUND 3 – DISCONNECTION NOTICE GIVEN IN NOVEMBER 2025, NOT ACTIONED In November 2025, I contacted Nova Scotia Power by phone from Cape Breton Regional Hospital, where I was employed at the time, to provide notice that I would be vacating...
AI summary The individual notified Nova Scotia Power in November 2025 of their intent to vacate and request account closure, but the request was not acted upon. The account remained active until February 2026. The individual is requesting all call logs and internal records from that period to confirm the handling of their disconnection request.
GROUND 5 – VERIFIED EMAIL ADDRESS ON FILE, NEVER USED PRIOR TO COLLECTIONS Nova Scotia Power had my email address, , on file from the date my account was created. I have in my possession an automated email from [email protected] dated August 1...
AI summary The complainant asserts that Nova Scotia Power failed to use a verified email address to contact them regarding an outstanding balance, instead relying solely on phone calls. They also claim that a collections notice was sent to an old, vacated address, preventing them from disputing the debt and harming their credit standing.
FORMAL REQUESTS I am requesting the following, in writing, within 10 business days: - 1. Immediate recall of Debt from CBCC collections. - 2. Written direction to Equifax Canada and TransUnion to remove the collections entry from my credit...
AI summary The individual is requesting the immediate recall of debt from CBCC collections, removal of the collections entry from credit files due to name inaccuracy and disputed charges, and detailed documentation regarding billing terms, disconnection procedures, and account activity from August 2025 to April 2026. They also seek an explanation for continued account activity after vacating the property and confirmation of all communication attempts.
CLOSING The combination of circumstances here is significant: a verbal disconnection notice that was not processed, charges that continued accumulating at a property I had vacated, a verified email address that was never used, a collection...
AI summary The customer describes a series of failures by Nova Scotia Power, including unprocessed disconnection notices, continued billing after vacating a property, and lack of communication through verified channels. The customer threatens escalation to regulatory and consumer protection bodies if the issue is not resolved.