Topic:"Customer Service" in M12948

N.S.Power Customer Relations The Customer indicates (following 8 June email): "When I suggested that maybe my meter was faulty he said he would send a technician out to look at it. He arranged a time between 12 and 4 pm on Friday, April 10...

AI summary A customer reports that a technician was scheduled to test their meter but did not show up, leading to unresolved concerns and increased anxiety. The Dispute Resolution Officer is asked whether the serving meter was tested for accuracy.

wait until my next bill arrived to see if a mistake was made and it would show a correction. I was very wrong. The bill I received at the end of March was for another $1,214.13 totalling $2,928.96!! I finally got my anxiety under control e...

AI summary The customer experienced a significant increase in their electricity bill and contacted NSP for assistance. After multiple attempts, a technician was scheduled but did not arrive, leaving the customer without resolution and increasing their anxiety.

is subsequently confirmed to be accurate, the customer is responsible for the fee. If the meter is found to be outside the allowable limits, the $55.00 fee will be credited to the customer's account. NS Power's role is to deliver electrici...

AI summary The document outlines NS Power's responsibility in delivering electricity and clarifies that customer energy usage is influenced by various factors beyond their control. It also mentions a correspondence involving a DRO appeal and confidentiality concerns. NS Power encourages customers to contact Efficiency Nova Scotia for guidance on reducing energy consumption.

REDACTED Himmelman DRO Appeal Attachment 4 Page 1 of 1 REDACTED (CONFIDENTIAL INFORMATION REMOVED) PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 June 29, 2029 Dear Donna Himmelman, Re: Account No. Meter No. 2446483 We are writing to...

AI summary Nova Scotia Power informed Donna Himmelman that the meter test confirmed the meter operates within prescribed accuracy limits. They offered the option to request a further test by Measurement Canada at a cost of $55, with a potential credit if inaccuracies are found. Customer care contact information and energy-saving programs were also provided.

r old plus central heat pump to a new one in November of 2023. The meter readings add up but this is NOT a math issue, this is a LOGICAL issue, which none of you seem to understand. I can do the math. Also, I can't help but wonder why the...

AI summary The individual reports a significant increase in energy bills after replacing an old heat pump with a new one, suggesting a logical issue with the billing process. They question why the government and NS Power encourage energy-saving upgrades if they lead to higher bills. They also mention contacting their lawyer and media, and note that two weeks was insufficient time for proper investigation.