Topic:"Customer Service" in M12938

Anne-Louise Dauphinee After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute betwe...

AI summary The dispute involves a customer requesting a review of electricity usage at their property due to a discrepancy between recorded consumption and actual usage. The customer claims that during a controlled test, the meter continued to record usage even when power was turned off, while an adjacent meter showed no increase. N.S.Power responded that a 2021 investigation found meters were switched and corrected.

REDACTED (CONFIDENTIAL INFORMATION REMOVED) August 7, 2026 L. Wallace heaters. The meter numbers and account information have been corrected in NS Power's Customer Information System (CIS), and a manager within the Customer Care Centre has...

AI summary NS Power has resolved an issue related to heater account information discrepancies, communicating with affected customers and expressing gratitude to Ms. Dauphinee for identifying the issue. The matter is considered resolved and is recommended for closure.