Topic:"Customer Service" in M13008

18.0 DISCONTINUANCE OF SERVICE TO RTR CUSTOMER BY THE LRS - 18.1 To discontinue LRS Tariffed Services to an RtR Customer Premises, an LRS shall complete and provide to NS Power, an RtR Customer Transaction Request Application, in accordanc...

AI summary This section outlines the procedures for discontinuing service to an RtR customer by an LRS. The LRS must submit an application to NS Power, provide advance notice to the customer, and remain responsible for service until the next meter reading. NS Power may refuse applications from customers with outstanding debts.

Request IR-18: Refer to Attachment 12, p. 12, Section 9.8. (a) Please provide the specific language in the Electricity Act referenced. (b) Why would a customer be "de-rated?" How would this, in practice, be accomplished? Please provide an...

AI summary The request seeks clarification on the de-rating of customers under the Electricity Act, including the legal basis, practical implications, customer recourse, and what constitutes proper customer notification by the LRS.