Topic:"Customer Service" in M12563

October 20, 2025 Beverley Burlock Dear Beverley Burlock, Re: Account No. Meter No. We are writing to confirm the results of your recent meter test. This test was conducted following your inquiry about electrical usage at your premises. Per...

AI summary NS Power confirms the results of a meter test conducted at an accredited facility, indicating the meter is operating within prescribed accuracy limits. The letter provides information on requesting a follow-up test by Measurement Canada and outlines the process for account adjustments if the meter is found to be inaccurate.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien To Whom It May Concern: Nova Scotia Power holds cus...

AI summary The email criticizes Nova Scotia Power for its monopoly status, questionable billing practices, and lack of transparency following a system hack. It highlights issues with estimated meter readings, inaccurate billing periods, and the lack of customer recourse or resources to verify accuracy.

N.S Power has appropriately billed the Customer for on-premise consumption at 125 Bells Point Rd (Account # ). This Decision can be issued in conventional letter form, via regular mail, upon request. You may appeal this decision to the Nov...

AI summary N.S. Power has billed the customer for on-premise energy consumption at 125 Bells Point Rd. The decision can be issued in letter form upon request, and the customer may appeal to the Nova Scotia Energy Board. The customer is also encouraged to discuss their energy consumption with Efficiency Nova Scotia.

Don Farmer, P.Eng. Dispute Resolution Officer From: Customer Relations < [email protected]> Sent: September 5, 2025 11:26 AM To: [email protected] Customer Relations < [email protected] > Subject: RE: 4 S...

AI summary Beverley Burlock has raised concerns about her power bills, prompting NS Power to grant the Dispute Resolution Officer (DRO) access to her account. Meter #2197146 will be removed and tested, with results shared once available. NS Power will provide its position after the test results are obtained.

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. If the serving meter was actually read in August,...

AI summary The customer is disputing Nova Scotia Power's billing practices, citing estimated readings, lack of transparency, and concerns about meter accuracy and potential data breaches. They claim the company is a monopoly and that they have no means to verify billing accuracy.

PARTIALLY CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12563 – DRO Appeal – Beverley Burlock Dear Ms. Wallace: In the Nova Scotia Energy Board's(Boa...

AI summary Ms. Beverley Burlock is appealing a decision by the Dispute Resolution Officer (DRO) regarding two of her 2025 energy bills. The DRO requested NS Power to provide their position, test meter accuracy, and clarify billing details. NS Power is directed to respond to the appeal by December 3, 2025.

[email protected] BEVERLEY BURLOCK From: Sent: Beverley Burlock Tail September 4, 2025 11:02 AM To: [email protected]; [email protected] Cc: MLA; NS Premier problem power bills Subject: Meta Test Alarghe To Whom...

AI summary The email criticizes Nova Scotia Power for its monopoly practices, inaccurate meter readings, lack of customer recourse, and concerns about data security following a system hack. The sender reports receiving questionable bills and expresses frustration with the lack of transparency and accountability.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca Account Number Credit Balance -$373.12 PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 October 20, 2025 Beverley Burlock Dear Beverley Burlock, Re: Account...

AI summary Nova Scotia Power Inc. informs Beverley Burlock that her meter was tested and found to be operating within prescribed accuracy limits. The letter also outlines the option to request a further test by Measurement Canada at a cost of $46.00, with a potential credit if the meter is found to be inaccurate.