Satisfaction Worl.G and Bright Line Energy Smvey Analysis
p. p. 24
Satisfaction Worl.G and Bright Line Energy Smvey Analysis A 1996 survey by Satisfaction Works and Bright Line Energy (SW-BLE), "The Market for Electric Energy in California," provides additional information on customer characteristics. The...
AI summary A 1996 survey by Satisfaction Works and Bright Line Energy reveals that California commercial and industrial customers are sensitive to price changes but prioritize reliability and service quality. While price was ranked low, many customers would switch suppliers for small price reductions or enhanced services.