Topic:"Customer Service" in M12846

n receipt of this actual read, NS Power adjusted the account by 6,725 kWh and applied a credit of $1,310.64 to reflect the customer's actual usage (shown on page 22 of Confidential Attachment 3 ). With respect to Ms. Trachsel's concerns re...

AI summary NS Power adjusted a customer's account based on actual meter readings, confirming the meter's accuracy via Measurement Canada testing. The company apologized for billing inaccuracies caused by a cyber incident and outlined procedures for independent meter testing. Customer usage factors beyond NS Power's control, such as heating systems and external temperatures, were noted.

REDACTED Trachsel DRO Appeal Attachment 4 Page 1 of 6 REDACTED (CONFIDENTIAL INFORMATION REMOVED) PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 November 20, 2025 Loralinde Trachsel Dear Loralinde Trachsel, Re: Account No. Meter No....

AI summary NS Power conducted a meter test at the request of Loralinde Trachsel, confirming the meter is operating within accuracy limits. The letter informs her of the option to request a further test by Measurement Canada at a cost of $46.00, with a potential credit if inaccuracies are found. Customer care contact details and energy-saving programs are also provided.

Request IR-5: - The Board's IR-1(g) asked about NS Power's system error that resulted in Ms. Trachsel's - February 2026 bill not including any energy charges. NS Power did not explain the error in its - response. - In responding to the Boa...

AI summary The document outlines a series of questions raised by the Board regarding NS Power's billing errors and meter reading issues affecting Ms. Trachsel's account. These include system errors, estimated bills due to meter read failures, and concerns about the inability to perform wireless meter reads despite system restoration.

September 2, 2026 Loralinde Trachsel Dear Loralinde Trachsel, Re: Account No. Meter No. We are writing to confirm the results of the recently requested meter test. This test was conducted following your inquiry regarding electrical usage a...

AI summary Nova Scotia Power confirms the results of a meter test conducted at the request of Loralinde Trachsel, indicating the meter operates within prescribed accuracy limits. The letter outlines options for further testing by Measurement Canada and mentions customer service contact details and energy-saving programs.