NSPI DRO Appeal - Billing Issues - Lora Trachsel

What's happened

Filing Timeline

• 03 Sep
  RIR

  NS Power responds to Board IR-5 in Trachsel DRO appeal, citing meter opt-out and administrative error as root causes of repeated estimated billing
• 02 Sep
  Document

  Nova Scotia Power filed meter test results and covering letter in Lora Trachsel billing dispute appeal (M12846)
• 20 Aug
  Document

  NSEB Board Staff issue second round Information Request to Nova Scotia Power regarding persistent meter-reading and billing failures in Trachsel DRO appeal
• 19 Aug
  Document

  Appellant Lora Trachsel submits meter photograph and current bill as evidence in NSPI billing dispute appeal, flagging a 9,162 kWh discrepancy between billed and displayed readings
• 08 Jul
  RIR

  Nova Scotia Power filed responses to four NSEB information requests in the Trachsel DRO appeal, detailing meter history, estimated billing methodology, and a usage credit calculation.
• 20 May
  Document

  Nova Scotia Power filed its response to Lora Trachsel's DRO appeal, defending its billing practices following a cyber incident and meter replacement error, while Ms. Trachsel rebutted by requesting a full historical account audit.
• 06 May
  Correspondence

  Lora Trachsel filed an appeal with the NSEB challenging a Nova Scotia Power DRO decision that found billing was appropriate following a 6,725 kWh adjustment and $1,310.64 credit

The filings themselves

Documents

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