428-6202, Fax {902} 835-7744 [email protected] Laura Trachsel After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute...
AI summary Laura Trachsel, the Dispute Resolution Officer (DRO), clarifies her role in resolving disputes between Nova Scotia Power (NSP) and customers. She emphasizes her independence from NSP and the Nova Scotia Energy Board (NSEB), states her decisions are binding on NSP but not customers, and outlines the 12-day appeal window to the Board for customers.