Topic/Matter Intersection

Topic:"Customer Service" in M12476

Matter: NSPI DRO Appeal - Billing Issues - Liang Lu

1 passage 1 document

L-2DRO Decision - Redacted 1 passage

Dispute Resolution Officer p. pp. 0-3

Dispute Resolution Officer From: liang lu Sent: September 11, 2025 2:52 PM To: [email protected] Cc: [email protected] Subject: Re: DRO 11 Sept re Llang Lu re Complaint and Request for Corrected Bill — Dear Farmer,...

AI summary Liang Lu disputes an electricity bill, arguing that the 488 kWh charge for May 1–12 is incorrect and should be recalculated based on actual consumption from May 13 to July 10. He also disputes the May 1 starting meter reading and threatens to appeal if the issue is not resolved.

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