Topic:"Customer Service" in M12971

1:54 ↓ ক্রি না 95 Re: DRO Final Written Decision re Darlene Gillis billing dispute Jul 7 Customer Relations CR To 'nspdisputeresolution...+ 2 Mr. Farmer, NS Power has noted the DRO's Final Written Decision on the subject account. Teri From...

AI summary This email discusses a billing dispute involving Darlene Gillis and Nova Scotia Power, with the Dispute Resolution Officer (DRO) providing a summary of the dispute and outlining their role in resolving such issues. The DRO emphasizes that their decisions are binding on Nova Scotia Power but not on the customer, who may appeal within 12 days.

- June 17, 2026 NS Power reviewed meter reading information with Ms. Gillis, including a photograph taken by a technician on April 21, 2026 showing a meter reading of 85,804, which was consistent with the meter reading of 85,959 obtained o...

AI summary Ms. Gillis disputes a high electricity bill from NS Power, citing inconsistency with her historical consumption. She requested a review and adjustment, offering to pay only the portion reflecting her normal usage. The DRO was involved, requesting NS Power to provide its position and relevant account documentation.

14 in the DRO file attached as Confidential Attachment 1 . - July 6, 2026 NS Power confirmed Ms. Gillis had provided her consent to release her account information to the DRO and provided its position, stating the following: - […] Meter co...

AI summary NS Power confirmed that meter readings for Ms. Gillis were estimated for certain months and that billing was adjusted accordingly. The DRO issued a final decision supporting NS Power's billing practices, which Ms. Gillis appealed to the NSEB. NS Power agrees with the DRO's decision and offers payment plans if needed.

September 2, 2026 Darlene Gillis Dear Darlene Gillis, Re: Account No. Meter No. 1176863 We are writing to confirm the results of the recently requested meter test. This test was conducted following your inquiry regarding electrical usage a...

AI summary Nova Scotia Power confirms that the meter at Account No. 1176863 operates within prescribed accuracy limits after testing. The customer is informed of the option to request a further test by Measurement Canada at a cost of $55.00, with a potential credit if the meter is found inaccurate. Contact information and energy-saving programs are provided.