Topic:"Customer Service" in M12554

-Ralph On Tue, Oct 21, 2025 at 11:07 AM wrote: Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) Telephone (902) 428-6202, Toll-free 1-877-428-6202, Fax (902) 835- 7744 [email protected] Ralph Doncaster In response to y...

AI summary Ralph Doncaster is attempting to open a billing dispute with Nova Scotia Power (NSP) but has encountered difficulties in contacting customer service. He has emailed NSP and the Dispute Resolution Officer (DRO), Don Farmer, and has been directed to use standard customer channels before escalating the issue.

on the average daily consumption from May 2024. Copies of Mr. Doncaster's 2025 bills are attached as Confidential Attachment 3 (see page 5 of 6 for the closing bill). November 27, 2025 L. Wallace - October 21, 2025 Mr. Doncaster contacted...

AI summary Mr. Doncaster disputed his May 2025 bill with NS Power, leading to a DRO involvement. NS Power explained the bill was based on an average daily consumption from May 2024 and clarified that the disconnect order was system-generated. A true meter read was later obtained, and the customer requested a revised bill and consented to the matter being referred to the DRO.

NON-CONFIDENTIAL 1 Request IR-2: 30 system was April 24, 2025, with a recorded meter reading of 166,616.019. 1 2 (c) The meter has the capability to store historical load data short-term. However, due to the 3 time elapsed, the historical...

AI summary The document discusses NS Power's meter reading procedures, including the handling of historical load data, prioritization of meter reads for account connects and disconnects, and the process for non-AMI meters. It also mentions the impact of a cyber incident on NS Power's operations.

The following table summarizes the key events in the evidence before the Board. Date Event February 2017 You and your wife purchased the property as a rental property. October 28, 2019 Smart meter installed at rental property. October 27,...

AI summary The text outlines a series of events related to a rental property's power usage and billing, including the installation of a smart meter, a cybersecurity incident affecting data transmission, the closure of the account, and the subsequent billing dispute and resolution. The DRO ruled in favor of NS Power, but the customer appealed to the Board.

The following table summarizes the key events in the evidence before the Board. Date Event February 2017 You and your wife purchased the property as a rental property. October 28, 2019 Smart meter installed at rental property. October 27,...

AI summary The document outlines a series of events related to a customer's rental property, including the installation of a smart meter, solar power meter, and a cybersecurity incident affecting data transmission. A final invoice was issued based on an estimated usage, leading to a complaint and a subsequent credit after a true meter read was obtained. The DRO ruled in favor of NS Power, and the customer appealed to the Board.