Topic:"Customer Service" in M12441

6.6.11 Customer Care Lead During a major storm event the effective management of customer expectations and issues is critically important. Direct customer contact through the Customer Care Centre, and Customer Relations provides the best o...

AI summary The Customer Care Lead is responsible for managing customer expectations and communication during major storm events. The Customer Care Centre provides accurate restoration information, tracks outage calls, and supports critical care customers. Coordination with the Corporate Communications Team is essential to ensure consistent messaging.

Restoration Phase 1. NS Power will provide media with power outage and restoration information through news releases, social media and web site updates, and interviews with Company spokespersons for both print and broadcast media. Informat...

AI summary NS Power will communicate power outage and restoration information through various channels, including news releases, social media, and website updates, with updates aligned to major news deadlines and community-level information provided as needed.