Topic:"Customer Service" in M13052

Specific Accountabilities – Customer Care Lead: - Ensure that all safety and security procedures are being followed and that any significant risks and hazards identified are addressed - Initiate Customer Care Centre emergency response plan...

AI summary The Customer Care Lead is responsible for managing customer-related activities during emergencies, including initiating emergency response plans, coordinating with various teams, managing customer outreach, and ensuring communication standards are met during restoration efforts.

APPENDIX 7 – Post-Event Review List 13.3 Key accounts: any issues? Customer Lead 13.4 Call center staffing and performance, call volumes Customer Lead 13.5 Coordination with CSMs? Customer Lead 13.6 Effectiveness of community liaison progr...

AI summary This appendix outlines a post-event review list, focusing on key areas such as customer service, external communications, system performance, EMO coordination, and damage assessment. It includes various questions and responsibilities assigned to different leads for evaluation.

Restoration Phase - 1. NS Power will provide media with power outage and restoration information through news releases, social media and web site updates, and interviews with Company spokespersons for both print and broadcast media. Inform...

AI summary NS Power will communicate power outage and restoration information through various media channels and provide updates to government officials during the restoration phase. Updates will be aligned with major news deadlines and include community-level information on websites and social media.