Topic:"Customer Service" in M13093

Your Meter and the Meter Test On March 5, 2026, during your appeal with the DRO, you declined a meter test because NS Power said it would have to replace your analog meter with a digital meter after the analog meter was removed for testing...

AI summary The document outlines a customer's appeal regarding a meter test and billing discrepancy. The customer initially declined a meter test due to concerns about meter replacement, but later agreed. NS Power conducted the test and provided results confirming the meter's accuracy. A billing discrepancy was raised, but NS Power provided evidence confirming the meter reading was accurate.

ayments remain at $550 per month or that she be removed October 1, 2026 L. Wallace from Equal Billing. This is referenced on page 2 of 14 in the DRO file attached as Confidential Attachment 1 . - September 2, 2026 The DRO responded to the...

AI summary The Nova Scotia Energy Board (NSEB) directed NS Power to contact Ms. Coxhead to arrange a payment plan after she failed to make monthly Equal Billing payments of $550. NS Power proposed a 36-month budget settlement with a monthly payment of $811, which includes $600 for current consumption and $211 toward outstanding arrears of $7,474.53.