Topic:"Customer Service" in M12797

about her August and October bills. This is referenced on pages 7-9 of 11 in Confidential Attachment 2 . On January 12, 2026 Ms. Ells asked about when the information April 23, 2026 L. Wallace on MyEnergy Insight would be available. This i...

AI summary Marilyn Ells disputed a high power bill, leading to a DRO investigation. NS Power explained discrepancies were due to estimated meter reads, with a reconciliation bill issued in February 2026. The DRO requested documentation, and Ells' representative confirmed consent for information sharing.

From: Joseph Gosbee Sent: April 16, 2026 11 :18 AM To: Penney, Nicole ; Energy and Regulatory Boards Tribunal Subject: Marilyn Ells Bill Inquiry I You don't often get email from Learn why this is important \ \ EXTERNAL EMAIL/ COURRIEL EXTE...

AI summary Marilyn Ells, through Joseph Gosbee, requests a breakdown of her electricity bill and questions the accuracy of charges, asking about meter checks and usage details for specific periods.

idential Attachment 3 are customer bills for 2024-2026. Please accept the following summary of activities and communications pertaining to the April 1, 2026 DRO decision being appealed by Ms. Ells: • November 2025 – Ms. Ells contacted NS P...

AI summary Ms. Ells appealed a DRO decision regarding high power bills, citing billing discrepancies and delayed information. NS Power explained that bills reflected actual usage post-meter reconnection, with reconciliation occurring automatically. The DRO processed the dispute, requesting documentation and confirming customer consent for information release.

N.S.Power Customer Relations Per the immediately following request, please forward a hard cot to the Cusyomer by regular mail Don Fanner, P.Eng. Dispute Resolution Officer From: Colina McNeil Sent: Wednesday, April 1, 2026 2:04 PM To: nspd...

AI summary Colina McNeil requests that Don Farmer, the Dispute Resolution Officer, send a hard copy of a final written decision to Marilyn Ells via regular mail, as she lacks an email address. NS Power's Customer Relations confirms compliance with this request.

ings North onstituency Office Mr. Farmer 495 N. Brokop NSP DRO Halifay NS liv I am heating a living area of 20' x 35', a short hallway to toldown at bathroomy. I have 2 heat pumps and on collect days 2 nee a wood stove. Jor Nov and Dec 202...

AI summary A customer in Nova Scotia is reporting an issue with their heating costs, stating that their estimated bill for November and December 2023 was significantly higher than expected. They have two heat pumps and use a wood stove on colder days. They received cost figures from an NSP Energy advisor but are concerned about the discrepancy in their bill and have requested a meter reading verification.

N.S.Power Customer Relations In response to your attached email and its attachment: Once I issue a Decision in a matter, I withdraw from it. The Customers options then become: (I) Appeal the Decision to the NSUARB and (2) Work with N.S.Pow...

AI summary The text outlines post-decision options for customers: appealing to the NSUARB or collaborating with N.S.Power. It provides board contact details and mentions Marilyn discussing on-premise consumption with Efficiency N.S. Don Fanner, the DRO, is the sender.