Topic:"Customer Service" in M12756

Hi there, I had a dispute over my last invoice, and NS Power had accepted that they did not adjust my December bill amount . In resolution It was concluded I won't be paying excessive estimated amount . Now PS Power keep asking me to pay t...

AI summary Uday Yadav disputes a $902.60 bill from PS Power for an excessive December 2025 estimation, claiming NS Power previously acknowledged the error. Despite prior resolution, PS Power continues to demand payment, leading to ongoing billing disputes.

To: [email protected] Cc: [email protected] From: Uday Yadav Subject: Re: DRO 31 Jan re Uday Yadav billing dispute Dear Teri and Mr. Farmer, Thank you for your detailed explanation regarding the November and January...

AI summary The customer disputes the handling of their November 2025 electricity bill, which was not adjusted after they provided an accurate meter reading. The customer claims they were informed they owed only $205, which they paid, but the original estimated amount was carried forward, leading to an unexpected $292.67 charge on their February bill. The customer refuses to pay the unadjusted amount and requests a correction.

N.S.Power Customer Relations Please see highlighted statements in the following email thread: NSP 30 Jan 11:59 pm DRO 31 Jan 11:36 pm Customer 2 Feb 12:21 pm DRO 2 Feb 3:28 pm NSEB 19 Mar 10:53 What is the current Account billing status ?...

AI summary A customer inquires about their account billing status through an email thread involving NSP, a Dispute Resolution Officer (DRO), and the Nova Scotia Energy Board (NSEB). The communication references a closed billing dispute handled by Don Farmer, P.Eng., DRO, with no explicit resolution details provided.

Hi there, I had a dispute over my last invoice, and NS Power had accepted that they did not adjust my December bill amount. In resolution It was concluded I won't be paying excessive estimated amount. Now PS Power keep asking me to pay tha...

AI summary Uday Yadav disputes repeated billing from NS Power for an unresolved December 2025 overcharge, citing financial strain and mental distress. NS Power's Dispute Resolution Officer (DRO) closed the case, but Yadav insists the issue remains unresolved.

Service add iress Service ce from Nov 14 to Jan 14, 2026 Meter number 2101426 Rate code 02B No. of days 61 New meter read 38905.23 Last meter read 37263.00 Multiplier 1 kWhused 1642 Your meter 2026 -11-1-10 Billing date Jan 16 Includes nay...

AI summary The customer received two invoices: one for $497.67 for the period from July 9 to November 14, 2025, and another for $651.46 for the period from November 14 to January 14, 2026. After contacting customer service and providing an actual meter reading, the customer was informed that the correct bill for the first period was $205, and only that amount was paid.

Eng., Dispute Resolution Officer (D.R.O.) Telephone (902) 428-6202, Toll-free 1-877-428-6202, Fax (902) 835-7744 [email protected] Uday Yadav; N.S.Power Customer Relations Udav In response to your following email, I will begin...

AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power (NSP) and customers, clarifying that they are not an NSP employee and that their decisions are binding on NSP but not on customers. Customers are instructed to contact NSP for consent to release account information and to copy NSP on all future communications.

I am being charged for an already paid bill. I tried to call nspower (1-800-428-6230), waited for 30 minutes, but no agent could receive the call. Following is my recent bill: I would like to bring to your attention that I paid my previous...

AI summary The customer is being charged for a bill they already paid, with duplicate charges for the period from July to September. They contacted NS Power but faced long wait times and no resolution. The customer is concerned about the faulty billing system and the additional financial burden it imposes.

NS Power attached the account ledger and meter reads for the subject account ( . This is referenced on pages 15-16 of 38 in the DRO file attached as Confidential Attachment 1 . - January 29, 2026 The DRO wrote to Mr. Yadav indicating that...

AI summary NS Power provided meter read data for a customer's account, and a dispute was raised by Mr. Yadav regarding billing accuracy. The DRO communicated with both NS Power and Mr. Yadav, and NS Power clarified the billing differences by referencing actual meter reads. Mr. Yadav expressed willingness to close the case but reserved the right to reopen it if prior bills were not corrected.

N.S.Power Customer Relations Please see highlighted statements in the following email thread: NSP 30 Jan 11:59 pm DRO 31 Jan 11:36 pm Customer 2 Feb 12:21 pm DRO 2 Feb 3:28 pm NSEB 19 Mar 10:53 What is the current Account billing status ?...

AI summary An email thread involving NSP, the DRO, and a customer discusses a closed billing dispute. Don Farmer, the DRO, is contacted regarding the current account billing status, with the NSEB mentioned in the communication.

[email protected] Uday Yadav; N.S.Power Udav Please clarify your reference to February 1 bill. N.S.Power Please address the Customer concern re "being asked to pay an additional $292.67, which is my main concern." in the conte...

AI summary Uday Yadav is concerned about being charged an additional $292.67 on his February bill. He previously contacted customer service and was informed that he only needed to pay the actual bill amount of $205, not the estimated $497.67.

March 12 to July 9, 2025 Meter number 2101426 Rate code No. of days New meter read 33356.00 Last meter read 30259.13 Multiplier kWh used 02B 3097 2101426 02B 63 31651.13 30259.13 1 1392-

AI summary The document provides a meter reading record for a customer with meter number 2101426, showing the usage of 3097 kWh over a 63-day period. The table includes details such as rate code, meter readings, and kWh used, with an image reference for further information.

I would like to bring to your attention that I paid my previous bill on October 14th, yet I am still being charged for 128 days, from July to November. As a result, I am effectively paying both the Base Charge and the Energy Charge twice f...

AI summary The customer, Uday Yadav, reports being charged twice for the same period, from July to September, despite having already paid the bill. He claims this issue has occurred before and attributes it to a problem with the billing software. He feels trapped by the system and urges NS Power to address the issue instead of penalizing customers.

Statement of Confidentiality This message (including any attachments) may contain private or protected information meant for a specific person or organization. If you received this by mistake, please let the sender know, do not communicate...

AI summary Uday Yadav disputes NS Power's repeated billing for an unresolved December 2025 overcharge, citing financial strain and emotional distress. He claims NS Power acknowledged the error but continues demanding payment, alleging systemic inefficiency and poor customer service.

hey do not use. We are not applying late charges or penalties on any outstanding balance, and we will communicate with customers before reintroducing any late fees on unpaid amounts. From: Uday Yadav Sent: January 29, 2026 3:10 PM

AI summary Uday Yadav confirms that late charges/penalties are not being applied to outstanding balances and that customer communication will occur before reintroducing late fees on unpaid amounts.

Uday Yadav From: [email protected] Sent: Thursday, January 29, 2026 10:55 AM To: Cc: [email protected] Subject: DRO 29 Jan re Uday Yadav re dispute re Previously Paid Amount is charged again in new Bill Don Farmer,...

AI summary Uday Yadav is disputing a billing issue where a previously paid amount was charged again in a new bill. The Dispute Resolution Officer, Don Farmer, has reviewed the matter and believes it is resolved with the customer's reconciled bill dated January 14, 2026. The customer is asked to confirm agreement to close the file or face a final written decision.

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From: Uday Yadav Sent: January 2...

AI summary A customer is reporting that an additional amount was charged on their recent bill, despite having already paid a corrected amount in December. The customer is seeking clarification and relevant documents from N.S.Power.

IR-1 - Confirmation of November 2025 Meter Reading Submission - (a) Date of submission: I submitted my actual meter reading on November 18, 2025. - (b) Reading submitted: The reading I provided was 36,199. - (c) Method of submission: The r...

AI summary A customer submitted a meter reading of 36,199 on November 18, 2025, via telephone to NS Power's Customer Care. This is confirmed by an NS Power email (Exhibit Y-4) noting the submission and a subsequent $205 payment on December 15, 2025, with no new bill generated for the adjusted amount.

NON-CONFIDENTIAL 1 Request IR-5: 2 3 Please explain the controls, customer communication measures, and billing safeguards 4 implemented during the cyber incident recovery period to minimize customer confusion 5 arising from estimated billi...

AI summary NS Power implemented measures to minimize customer confusion during estimated billing reconciliations post-cyber incident, including bill inserts, a dedicated billing website, waived late fees, an online meter submission form, and community sessions to explain billing processes.