E-22014 Electricity Demand Side Management Plan Evaluation Reports
115 passages
4.1.1 Instant Savings The 2014 evaluation of Instant Savings demonstrated that most of the recommendations made specifically for Instant Savings in the previous evaluations were implemented. The Evaluator commends ENSC on the efforts it ma...
AI summary The 2014 evaluation of Instant Savings highlights successful implementation of prior recommendations, improvements in product range and marketing, and positive feedback from stakeholders. However, challenges remain, including inconsistent retailer engagement and inadequate in-store POP displays, which hinder program delivery.
Table 12: Recommendations for Instant Savings No. Recommendations Instant-R1. Continue monitoring the retailers' commitment to meeting POP requirements. The DA mentioned that though its interactions with retailers improved over time, chall...
AI summary The document recommends continuing to monitor retailers' adherence to Point-of-Purchase (POP) requirements, noting that while interactions with retailers have improved, challenges remain in engaging some retailers. Issues with POP installation were observed, potentially misleading salespeople and customers about product discounts.
Table 20: Recommendations for Business Energy Solutions No. Recommendations BES-R1. Make follow-up telephone calls to ensure participant satisfaction with the work done by the third-party contractor. Survey results showed that participants...
AI summary The text recommends that ENSC conduct follow-up phone calls with participants of the Business Energy Solutions program to ensure satisfaction with third-party contractors' work, as survey results indicated issues with contractor performance and quality of work.
IF YES IN CS6, CONTINUE, OTHERWISE SKIP TO S10. - CS7. Overall, how satisfied were you with the level of service provided, by the contact centre representative? Were you completely satisfied, mostly satisfied, mostly dissatisfied, or compl...
AI summary The text contains survey questions regarding customer satisfaction with service provided by the contact centre representative and their willingness to recommend or participate in Efficiency Nova Scotia programs. It includes questions about satisfaction levels, service aspects, and program recommendations.
CS5. Now, using the same 10 point scale, how satisfied are you with Efficiency Nova Scotia's overall performance in working with you? 20 - 2012 2013 2014 Satisfaction with ENSC Sample Size Satisfied Sample Size Satisfied Sample Size Satisf...
AI summary The text presents survey results regarding customer satisfaction with Efficiency Nova Scotia's performance, including responsiveness, program value, and contact centre service levels across multiple years. The data highlights high satisfaction rates with overall performance and employee responsiveness, though some areas show slight variations.
Project No. 5870 47 \ \ Mean excludes responses of 'Refused' and 'Don't know' \ \ \ Source: 2012 C-Sat Residential Study CS9. And how satisfied were you with the contact centre representative on each of the following service aspects? Were...
AI summary The text presents a survey question regarding customer satisfaction with contact centre representatives, specifically asking about satisfaction levels on various service aspects. It includes a footnote indicating that the mean excludes responses of 'Refused' and 'Don't know' and cites the source of the data as the 2012 C-Sat Residential Study.
Satisfaction with Overall 2012 2 2013 2014 Performance Sample Size Satisfied Sample Size Satisfied Sample Size Satisfied Ability to provide advice 31 97% 94 100% 132 100% Service attitude 33 97% 100 99% 137 100% Overall level of service pr...
AI summary The table presents customer satisfaction data from 2012 to 2014 regarding the performance of ENSC contact centre representatives, with high satisfaction rates across various metrics such as advice provision, service attitude, and knowledge of programs.
\ \ \ Percentage completely/mostly satisfied. 'Don't know'/'Refused' removed from calculations \ \ \ \ Source: 2012 C-Sat Residential Study
AI summary The text references a 2012 C-Sat Residential Study, which provides customer satisfaction data, with a note that 'Don't know' and 'Refused' responses were excluded from calculations. The study is cited in a footnote.
Would Participate in Other ENSC Programs 2012 2013 2014 Sample Size 55 197 200 Definitely 80% 76% 72% Probably 16% 23% 27% Probably not 4% 1% 2% Definitely not - - - \ &# x27;Don't know'/'Refused' have been removed from calculation
AI summary The table shows participation rates in ENSC programs from 2012 to 2014, with a decreasing trend in 'Definitely' participation and an increasing trend in 'Probably' participation over the years.
Awareness and Education Similar to previous years, ENSC sources were the most common way for participants to find out about Instant Savings. These sources included media advertising in general, ENSC representatives during an in-store event...
AI summary ENSC sources, including media advertising, in-store events, and promotions, were the primary means of awareness for Instant Savings. Word of mouth also played a significant role. The DA noted that Instant Savings was successful in raising energy efficiency awareness and ENSC visibility, with customer engagement events effectively informing clients about eligible products.
2014 Instant-R1. Continue monitoring the retailers' commitment to meeting POP requirements. The DA mentioned that though its interactions with retailers improved over time, challenges remain in engaging some of the retailers. The DA pointe...
AI summary The DA noted ongoing challenges with retailer engagement and POP installation, recommending continued monitoring. There is a need for improved training for in-store event representatives, as they are not adequately informing customers about ENSC programs. Customer engagement events have been successful but require better training to enhance their effectiveness.
2.2.4 In-store Visits In the spring (April) and fall (October) of 2014, a total of 20 visits and observations were conducted by Econoler in various stores to gather qualitative information to describe the in-store client experience. Nine m...
AI summary In 2014, Econoler conducted 20 in-store visits in April and October across nine major chain retailers to assess the efficiency of instant rebates, product displays, and employees' knowledge of energy efficiency programs.
3.4 In-store Visits In the spring and fall 2014, a total of 20 visits and observations were conducted in various stores to gather qualitative information that would describe the in-store client experience. Nine major chain retailers were v...
AI summary In spring and fall 2014, 20 in-store visits were conducted across nine major chain retailers to gather qualitative insights on the client experience. The findings from these mystery shopper visits are detailed in the following sections.
Employees' Knowledge of the Products and Program Overall, the salespeople were aware of the Instant Savings campaign, though they were not always aware of the terms and conditions of the program, such as the end date of the campaign. Sales...
AI summary Salespeople had general awareness of the Instant Savings campaign but were unclear about its terms and conditions. Their knowledge of energy-efficient product characteristics was limited, and reliance on POP displays for discount information was noted.
n for this was the time they waited to receive the final list of rebated products. Although ENSC provided such list before the prescribed delay, some retailers still considered the wait time too long. That said, opinions about Instant Savi...
AI summary The Delivery Agent (DA) expressed satisfaction with the Instant Savings program, noting its success in meeting objectives, awareness, and market penetration. While some retailers found the wait time for the final list of rebated products too long, the DA praised the collaborative relationship with ENSC and retailers, emphasizing improvements in communication and the value of social media for outreach.
4.1.2 Interviews with Retailers As part of the Instant Savings evaluation, eight interviews were conducted with nationwide retailers and six interviews were conducted with independent retailers. It should be noted that the nationwide retai...
AI summary Eight interviews with nationwide retailers and six with independent retailers were conducted as part of the Instant Savings evaluation. Satisfaction with the program was moderately high, with independent retailers generally more satisfied than nationwide retailers. Support and communication were highly rated, though some concerns were raised regarding DA representatives and timely updates to rebated appliance lists.
This Appendix summarizes all the recommendations made by the Evaluator throughout this report as well as the sections from which the recommendations originated. Sections Recommendations 3 Better communicate with the retailers regarding the...
AI summary The appendix highlights the need for better communication between ENSC and retailers regarding program processes and timelines. Retailers were dissatisfied with delays in receiving approved product lists and rebate payments, though ENSC claims it met contractual timelines. The Evaluator suggests that poor communication may have caused misunderstandings.
QB1. On a scale from 1 to 10, where 1 is very poor and 10 is excellent, please rate your satisfaction in regard to the following aspects of the Instant Savings program. Aspects of the program Score 1 = very poor 10 = excellent NA = Not app...
AI summary The text presents a questionnaire assessing participant satisfaction with the Instant Savings program, including questions about educational components, opportunities for input, and handling of complaints. It includes sections for rating satisfaction and providing feedback on program improvements.
QR. Using the same 10-point scale, how satisfied are you with the following aspects of the service provided by Summerhill. Service aspects Score 1 = very poor 10 = excellent NA = Not applicable Reason Please share the reason(s) for your sc...
AI summary The text presents a questionnaire (QR) assessing customer satisfaction with service aspects provided by Summerhill, including staff professionalism, answer satisfaction, and program information delivery, along with response time and discount processing time.
In the table below, please check off the items which apply to your product. Product Purchase Situation Product to purchase: Instant rebate received directly at the counter upon presentation of the product to purchase and Walmart) Instant r...
AI summary The text presents a table for evaluating promotional displays related to product purchases, focusing on rebate receipt processes and customer experiences at different retailers. It includes fields for checking off relevant situations and describing any problems encountered during purchase.
In the table below, please indicate by using Yes/No for each observation whether the products eligible for rebates were easily identified. The products are located at eye level on the shelf. Yes No Indicate the percentage of available prod...
AI summary The text presents a table asking whether eligible rebate products are easily identifiable, including questions about product placement, shopper ability to identify products, salesperson assistance, and rebate awareness methods.
CS4. Now I will read you a list of factors, and I would like to know how satisfied you were with each in terms of your experience with Efficiency Nova Scotia. On a scale of 1 to 10, where "1" is not at all satisfied and "10" is completely...
AI summary This section of the document includes survey questions related to customer satisfaction with Efficiency Nova Scotia's service, focusing on factors such as employee responsiveness, appointment timing, and program value. It also includes a question about whether the respondent spoke directly with Efficiency Nova Scotia's contact centre representatives.
- CS7. Overall, how satisfied were you with the level of service provided by the contact centre representative? Were you completely satisfied, mostly satisfied, mostly dissatisfied, or completely dissatisfied with the level of service prov...
AI summary The text presents survey questions related to customer satisfaction with the contact centre service and Efficiency Nova Scotia programs, including questions on satisfaction levels, service aspects, and likelihood of recommending or participating in programs.
- CS4. Now I will read you a list of factors, and I would like to know how satisfied you were with each in terms of your experience with Efficiency Nova Scotia. On a scale of 1 to 10, where "1" is not at all satisfied and "10" is completel...
AI summary The text outlines a survey question asking respondents to rate their satisfaction with various factors related to their experience with Efficiency Nova Scotia on a scale from 1 to 10.
- CS5. Now, using the same 10 point scale, how satisfied are you with Efficiency Nova Scotia's overall performance in working with you? 2012 2013 2014 Satisfaction with Overall Performance Sample Size Satisfied Sample Size Satisfied Sample...
AI summary The text presents survey results measuring customer satisfaction with Efficiency Nova Scotia's performance, including responsiveness, appointment timing, and the value of home energy assessments. Satisfaction scores range from 8.2 to 9.1 across years 2012 to 2014.
CS6. Did you speak directly to any of Efficiency Nova Scotia's contact centre representatives? Contact with ENSC Contact Centre 2012 2013 2014 Sample Size 80 80 80 Yes 89% 80% 86% No 10% 6% 6% Don't know 1% 14% 8% Source: 2012 C-Sat Reside...
AI summary The text presents survey results on contact with Efficiency Nova Scotia's contact centre representatives from 2012 to 2014, showing high percentages of respondents who spoke directly to representatives, with some variation across years.
\ \ \ Source: 2012 C-Sat Residential Study - CS7. Overall, how satisfied were you with the level of service provided by the contact centre representative? Were you completely satisfied, mostly satisfied, mostly dissatisfied, or completely...
AI summary The text presents a question from a 2012 C-Sat Residential Study asking about customer satisfaction with the level of service provided by a contact centre representative, with response options ranging from completely satisfied to completely dissatisfied.
- CS9. And how satisfied were you with the contact centre representative on each of the following service aspects? 20 12 2 2013 2 014 Satisfaction with Overall Performance Sample Size Satisfied Sample Size Satisfied Sample Size Satisfied S...
AI summary The text presents customer satisfaction data regarding the performance of ENSC contact center representatives across various service aspects, including service attitude, ability to provide advice, and knowledge of available programs.
\ \ \ Source : 2012 C-Sat Residential Study \ \ Source: 2012 C-Sat Residential Study
AI summary The text references a 2012 C-Sat Residential Study, which appears to be a source for data on customer satisfaction in residential energy programs. The study is cited twice, and a picture is referenced but not included in the text.
Participant Satisfaction Satisfaction with Green Heat was very high among participants in 2014. Indeed, nearly all the respondents indicated their satisfaction with Green Heat overall, as well as with its various aspects, such as the equip...
AI summary Participant satisfaction with Green Heat was very high in 2014, with nearly all respondents expressing satisfaction with the program and its aspects, including ENSC's performance and responsiveness. Few recommendations for improvement were provided, and all participants were likely to recommend the program to others.
Satisfaction with Overall Experience 2012 2013 2014 Sample Size 75 70 53 5 – Very satisfied 77% 77% 80% 4 15% 20% 18% 3 7% 1% 2% 2 1% 1% - 1 – Not at all satisfied - - - Don't know removed from calculations • Table 9: Satisfaction with Ove...
AI summary The table presents customer satisfaction data with overall experience from 2012 to 2014, showing high levels of satisfaction with the majority of respondents rating 5 (very satisfied) and 4 (satisfied). The sample sizes and percentages are provided for each year.
Table 10: Satisfaction with ENSC 2012 2013 2014 Satisfaction with Overall Performance Sample Size Satisfied Sample Size Satisfied Sample Size Satisfied Mean (1 = Not at all satisfied, 10 = completel y satisfied l) Responsiveness of employe...
AI summary Table 10 presents customer satisfaction ratings for Efficiency Nova Scotia Corporation (ENSC) from 2012 to 2014, measuring aspects such as employee responsiveness, performance, application approval speed, and program value. Satisfaction scores show a slight decline over the years.
CS1. How did you first learn about this program? Sources of Awareness 2012 2013 2014 Sample Size 34 70 53 Word of mouth 24% 21% 19% Media advertising 26% 20% 15% The store where new equipment was purchased 21% 7% 15% On the ENSC website 9%...
AI summary The table shows how residents first learned about the program from 2012 to 2014. Word of mouth and media advertising were the most common sources of awareness, with media advertising slightly more prominent in 2012 and word of mouth becoming more common in later years.
CS6. Did you speak directly to any of Efficiency Nova Scotia's contact centre representatives? Contact with ENSC Contact Centre Staff 2012 2013 2014 Sample Size 31 65 49 Yes 84% 78% 76% No 13% 20% 12% Don't know 3% 2% 12% Source: 2012 C-Sa...
AI summary The text asks whether the respondent spoke directly to Efficiency Nova Scotia's contact centre representatives and provides a table showing the percentage of respondents who spoke to them in 2012, 2013, and 2014. It also asks about overall satisfaction with the level of service provided by contact centre representatives.
\ \ Mean excludes responses of 'Refused' and 'Don't know' \ \ \ Source: 2012 C-Sat Residential Study CS9. And how satisfied were you with the contact centre representative on each of the following service aspects? Were you completely satis...
AI summary The text presents a survey question regarding customer satisfaction with contact centre representatives, referencing a 2012 C-Sat Residential Study. It includes footnotes indicating data exclusions and the source of the study.
Satisfaction with Overall 2012 2013 2014 Performance Sample Size Satisfied Sample Size Satisfied Sample Size Satisfied Overall level of service provided by ENSC contact centre staff 26 100% 51 99% 37 100% Knowledge of programs available 26...
AI summary The table presents customer satisfaction data from 2012 to 2014 regarding the performance of ENSC contact centre staff, including their knowledge of programs, service attitude, and ability to provide advice. Satisfaction levels remained consistently high across the years.
\ \ Percentage of respondents who gave a rating of 5 or 4 on a scale where 5 = 'Very satisfied' and 1 = 'Not at all satisfied'; Don't know removed from calculations \ \ \ Source: 2012 C-Sat Residential Study \ \ Source: 2012 C-Sat Resident...
AI summary The text provides a statistical summary of customer satisfaction ratings from a 2012 residential study, indicating the percentage of respondents who rated their experience as 'Very satisfied' or 'Satisfied'. The study was conducted by Corporate Research Associates (CRA).
Satisfaction with Program (S Series) - CS1. How did you first learn about this program? [DO NOT READ; ALLOW MULTIPLE RESPONSE BUT DO NOT PROBE FOR MULTIPLE] - 1. Media advertising - 2. Contacted directly by Efficiency Nova Scotia - 3. Thro...
AI summary The document contains survey questions related to customer satisfaction with a program, focusing on how participants first learned about the program and whether they had direct contact with Efficiency Nova Scotia employees. The survey includes multiple response options and allows for open-ended input.
IF YES IN CS2, CONTINUE. OTHERWISE, SKIP TO CS27 - CS4. Now I will read you a list of factors, and I would like to know how satisfied you were with each in terms of your experience with Efficiency Nova Scotia. On a scale of 1 to 10, where...
AI summary The text presents a survey question asking respondents to rate their satisfaction with the responsiveness of Efficiency Nova Scotia employees and the speed of application approvals on a scale from 1 to 10.
CS5. performance in working with you? Now, using the same 10 point scale, how satisfied are you with Efficiency Nova Scotia's overall Response 98 Don't Know 99 Refused CS6. NOT READ RESPONSES – CODE ONE ONLY] Did you speak directly to any...
AI summary The text contains survey questions related to customer satisfaction with Efficiency Nova Scotia's performance and interaction with contact centre representatives. It includes response options and conditional branching based on responses.
CS1. How did you first learn about this program? Sources of Awareness 2012 2013 2014 Sample Size 30 67 48 Word of mouth 20% 34% 29% Through a third-party contractor or service provider 30% 24% 25% Media advertising 13% 13% 15% At a home sh...
AI summary The table shows how participants first learned about the program from 2012 to 2014. Word of mouth and third-party contractors were the most common sources of awareness, with media advertising and home shows also playing a role. The ENSC website had a smaller impact.
\ \ Mean excludes responses of 'Refused' and 'Don't know' \ \ \ Source: 2012 C-Sat Residential Study CS9. And how satisfied were you with the contact centre representative on each of the following service aspects? Were you completely satis...
AI summary This section asks customers to rate their satisfaction with contact centre representatives on various service aspects, excluding responses of 'Refused' and 'Don't know', with data sourced from the 2012 C-Sat Residential Study.
Homeowner Satisfaction with 2012 2013 (%) 2014 (%) Overall Performance Sample Size Satisfied Sample Size Satisfied Sample Size Satisfied Service attitudes 14 13 41 98% 37 95% Level of service provided 14 13 42 96% 37 95% Knowledge of progr...
AI summary The table presents homeowner satisfaction data with ENSC contact centre staff from 2012 to 2014, showing percentages of satisfied respondents for various service aspects such as service attitudes, level of service provided, knowledge of programs, and ability to provide advice.
\ \ Number or percentage of respondents who gave a rating of 5 or 4 on a scale where 5 = 'Very satisfied' and 1 = 'Not at all satisfied'; &# x27;Don't know' removed from calculations \ \ \ Source: 2012 C-Sat Residential Study \ \ \ \ \ Per...
AI summary The text references customer satisfaction ratings from the 2012 C-Sat Residential Study, providing data on the number or percentage of respondents who rated their satisfaction as 5 or 4, and completely or mostly satisfied. The data excludes 'Don't know' responses and is sourced from the study.
CODE ONE RESPONSE - 01. Not at all satisfied - 02. - 03. - 04. - 05. - 06. - 07. - 08. - 09. - 10. Completely satisfied - 98. Don't know/No answer - CS6. Did you speak directly to any of Efficiency Nova Scotia's contact centre representati...
AI summary This section of the document contains a survey with questions related to customer satisfaction with Efficiency Nova Scotia's contact centre representatives and their programs. It includes questions about service quality, program participation, and recommendation likelihood.
CS5. Now, using the same 10 point scale, how satisfied are you with Efficiency Nova Scotia's overall performance in working with your company? 2 013 2014 Builder Satisfaction with Overall ENSC Performance Sample Size Satisfied Sample Size...
AI summary The text presents survey results regarding customer satisfaction with Efficiency Nova Scotia's performance in 2013 and 2014, including technical expertise, responsiveness, and the value of the program. It also includes data on customer interaction with ENSC's contact centre.
CS9. And how satisfied were you with the contact centre representative on each of the following service aspects? Were you completely satisfied, mostly satisfied, mostly dissatisfied, or completely dissatisfied with the representative's…
AI summary The text presents a survey question asking respondents to rate their satisfaction with a contact centre representative on various service aspects, with options ranging from completely satisfied to completely dissatisfied.
2014 Satisfaction with ENSC Contact Centre Staff Sample size Satisfied (#) Knowledge of programs available 11 100% Service attitude 11 100% Ability to provide advice 10 100% Overall level of service provided by ENSC contact centre staff 11...
AI summary The table shows high levels of customer satisfaction with Efficiency Nova Scotia (ENSC) contact centre staff, with 100% satisfaction in knowledge of programs, service attitude, and ability to provide advice, and 91% overall satisfaction.
Satisfaction RDI achieved a very high level of satisfaction, with the majority of participants highly satisfied with the program overall. Nearly all participants were satisfied with the time required to complete the work, the quality of th...
AI summary The RDI program achieved high participant satisfaction due to factors like efficient work completion, quality of service, and positive communication. DAs also provided positive feedback, though they noted that marketing is the greatest challenge to program delivery.
S2. [IF DISSATISFIED—S1=1, 2 or 3] You indicated a score of [ANSWER S1] on a 5-point scale for your overall satisfaction with the program. For what reasons were you not satisfied with the program overall? Probe: Any other reasons? [DO NOT...
AI summary The text presents a survey questionnaire assessing customer satisfaction with an energy efficiency program. It asks participants to rate their satisfaction and provides options for reasons for dissatisfaction or satisfaction with the program.
S4. Overall communication from the program 1 2 3 4 5 97/98/99 S5. Time required to complete work 1 2 3 4 5 97/98/99 S6. Energy conservation measures installed 1 2 3 4 5 97/98/99 S7. Quality of the work completed 1 2 3 4 5 97/98/99 S8. Usin...
AI summary The text presents a series of survey questions related to the efficiency program, including the time required to complete work, energy conservation measures installed, and the quality of work completed. It also asks respondents to rate the ease of applying to the program on a 5-point scale.
E3a. Using a scale from 1 to 5, where 1 means "very dissatisfied" and 5 means "very satisfied", please tell me how satisfied you are with the Embertec smart power controller that was installed under the program.
AI summary The text asks respondents to rate their satisfaction with the Embertec smart power controller installed under a program, using a scale from 1 (very dissatisfied) to 5 (very satisfied).
P2. How did you find out about this program? Sources of Program Awareness 2012 2013 2014 Sample Size 181 159 164 TOTAL ADVERTISING 29% 19% 26% Mailings from ENSC 11% 9% 10% Newspaper 6% 5% 7% ENSC Website 4% 3% 7% Radio 8% 3% 2% Co-worker,...
AI summary The table shows how participants found out about the program from 2012 to 2014, with the majority learning through word-of-mouth from co-workers, family, or friends, followed by advertising and mailings from ENSC.
S3. What was the most important reason why you were satisfied with the program overall? Anything else? Reasons for Satisfaction 2012 2013 2014 Sample Size 171 141 147 I liked the installer who visited the home 35% 33% 34% Lowered energy bi...
AI summary The table shows the reasons for satisfaction with a program from 2012 to 2014, with the most common reason being the installer who visited the home. Other reasons include lowered energy bills, good service, and informative materials received.
S8. Using a 5-point scale, where '1' is very difficult and '5' is very easy, how would you rate the process to apply to the program? Program Application Process 2012 2013 2014 Sample Size 171 155 160 5 - Very easy 81% 74% 80% 4 11% 19% 16%...
AI summary The application process for the program was generally rated as very easy by respondents, with over 70% rating it as a 5 in 2012, 2013, and 2014. However, some respondents found it difficult due to poor advertising, lack of program awareness, and lack of information about the application process.
E2b. Did the installer explain how the Embertec smart power controller worked? Explained Embertec Controller 2014 Pilot Participants Sample Size 84 Yes 99% No 1% Base: Respondents who were onsite when Embertec controller installed E3a. Usi...
AI summary The text presents survey data from 2014 pilot participants regarding their experience with the Embertec smart power controller. Nearly all participants reported that the installer explained how the device worked, and the majority expressed satisfaction with the product. However, a small percentage were dissatisfied, with the primary concern being that the device turned off AV equipment too quickly.
P6. What were those concerns? Concerns about the Program 2014 Pilot Participants (#) Sample Size 5 That I'd have to pay some fees 2 That the products offered might pose health risks 1 Wouldn't save energy/be more energy efficient 1 Wouldn'...
AI summary Participants in the 2014 pilot program expressed concerns about fees, health risks, and the effectiveness of the program. However, satisfaction levels with the program were generally high, with over 90% of participants expressing satisfaction with aspects such as the quality of work, communication, and energy conservation measures.
2014 Pilot Participants Satisfaction with Pilot Project Sample Size % Overall Experience 146 72% Don't know removed from calculations Percentage of respondents who gave a rating of 10 or 9 on a scale where 10= 'Very satisfied' and 1= 'Not...
AI summary The document presents a summary of participant satisfaction with a 2014 pilot project, highlighting that 72% of respondents reported a high level of satisfaction based on their overall experience. It also includes a question regarding whether participants received information about energy-efficient products during the visit from the installer.
Satisfaction [S Series] S2. BUT DO NOT PROBE FOR MULTIPLE] How did you find out about this program? [DON'T READ; ALLOW MULTIPLE RESPONSE 1. 2. 3. 4. 5. 6. Media advertising Contacted directly by Efficiency Nova Scotia Through a third party...
AI summary This section of the document contains a survey related to customer satisfaction with Efficiency Nova Scotia's programs, focusing on how participants learned about the program, their experience with the Direct Install program, and their level of satisfaction with various factors related to Efficiency Nova Scotia's performance.
VOLUNTEERED - 97. (Neither satisfied nor dissatisfied) - 98. (Don't know) - 99. (Refused) - S24. How satisfied were you with the quality of work completed in your home by Efficiency Nova Scotia's service contractor? Were you: [READ RESPONS...
AI summary The text includes survey responses related to customer satisfaction with Efficiency Nova Scotia's service contractor work quality. It lists response options for a question about satisfaction levels, including 'Completely satisfied,' 'Mostly satisfied,' 'Mostly dissatisfied,' and 'Completely dissatisfied.'
- S5. Now, using the same 10 point scale, how satisfied are you with Efficiency Nova Scotia's overall performance in working with you? 2 2013 2014 Satisfaction with Overall Performance Sample Size Satisfied Sample Size Satisfied Responsive...
AI summary The text presents survey results measuring customer satisfaction with Efficiency Nova Scotia's performance, including responsiveness, appointment times, and perceived value of services. The data shows high satisfaction levels, with mean scores around 9.4 to 9.6 on a 10-point scale.
S6. Did you speak directly to any of Efficiency Nova Scotia's contact centre representatives? Contact with ENSC Contact Centre 2013 2014 Sample Size 89 79 Yes 81% 73% No 12% 20% Don't know 7% 6% S7. Overall, how satisfied were you with the...
AI summary The text asks whether the respondent spoke directly to Efficiency Nova Scotia's contact centre representatives and provides a table with responses from 2013 and 2014. It also asks about satisfaction with the level of service provided by the contact centre representatives.
2 2013 2014 Satisfaction with Overall Performance Sample Size Satisfied Sample Size Satisfied Overall level of service provided 72 100% 58 100% Service attitude 71 100% 58 100% Knowledge of programs available 70 99% 57 100% Ability to prov...
AI summary The table presents customer satisfaction data with ENSC's performance in 2013 and 2014, showing high satisfaction rates across various service metrics, including service attitude, knowledge of programs, and ability to provide advice.
S24. How satisfied were you with the quality of work completed in your home by Efficiency Nova Scotia's service contractor? Satisfaction with Service Contractor 2013 2014 Sample Size 124 109 Completely satisfied 81% 84% Mostly satisfied 17...
AI summary The text presents survey results from 2013 and 2014 regarding customer satisfaction with the work performed by Efficiency Nova Scotia's service contractors. The majority of respondents were completely or mostly satisfied, with only a small percentage expressing dissatisfaction due to reasons such as uninstalled measures and poor product quality.
S26. How satisfied were you with the service contractor provided by Efficiency Nova Scotia on each of the following factors? Were you completely satisfied, mostly satisfied, mostly dissatisfied, or completely dissatisfied with the...
AI summary The text asks about customer satisfaction with the service contractor provided by Efficiency Nova Scotia across various factors, using a scale from completely satisfied to completely dissatisfied.
2013 2014 Satisfaction with Service Contractor Sample Size Satisfied Sample Size Satisfied Ability to meet deadline as promised 122 98% 109 100% Service attitude 122 99% 109 99% Response to issues or concerns 120 98% 106 99% Percentage com...
AI summary The document presents survey results from 2013 and 2014 regarding customer satisfaction with Efficiency Nova Scotia's service contractor and willingness to recommend and participate in their programs. The data shows high levels of satisfaction and positive recommendations.
7 Facebook or other social media 8 Participation in another Efficiency Nova Scotia program 97. 98. (Other [SPECIFY]) Cannot recall CS2. 1 2 3 you only work with a third-party contractor or service delivery agent? Directly with Efficiency N...
AI summary This section of the document outlines a survey related to participation in Efficiency Nova Scotia programs, including questions about program satisfaction, contact methods, and experience with Efficiency Nova Scotia employees and contractors.
Importance of Factors in Influencing Decision-making 2012 (#) 2013 (#) 2014 (#) Sample Size 9 15 14 Mean (0 = Not at all important; 10 = Extremely important) Free installation of energy-efficient products offered by the program 9.3 9.1 9.6...
AI summary The document presents data on the importance of factors influencing decision-making in energy efficiency programs from 2012 to 2014, including the mean ratings of factors like free installation and program staff support. It also includes survey results on direct contact with Efficiency Nova Scotia (ENSC) versus third-party contractors.
- CS7. Overall, how satisfied were you with the level of service provided, by the contact centre representative? Were you completely satisfied, mostly satisfied, mostly dissatisfied, or completely dissatisfied with the level of service pro...
AI summary The text contains survey questions aimed at assessing customer satisfaction with the level of service provided by contact centre representatives, including overall satisfaction and satisfaction with specific service aspects.
2014 Satisfaction with ENSC Contact Centre Staff Sample size Satisfied (#) Overall level of service provided by ENSC contact centre staff 14 14 Knowledge of programs available 14 14 Service attitude 14 14 Ability to provide advice 14 14 \...
AI summary The table presents customer satisfaction data for ENSC contact centre staff in 2014, with all 14 respondents reporting satisfaction across various service metrics, including knowledge of programs, service attitude, and ability to provide advice.
Would Recommend to Other Businesses 2012 (%) 2013 (%) 2014 (#) Sample Size 30 36 19 Definitely 80% 75% 18 Probably 13% 17% 1 Probably not 7% 6% - Definitely not - 3% - Don't know/refused have been removed from calculation \ Don't know/refu...
AI summary The table presents data on the likelihood of recommending energy efficiency programs to other businesses across three years, showing a slight decline in the percentage of respondents who would definitely recommend the programs from 2012 to 2013, with a significant drop in the sample size in 2014.
Satisfaction Close to 80 percent of web-based participants said they were satisfied with HER. Participants provided high satisfaction ratings to specific aspects of HER including the appearance and the clarity of the report, the ease of cr...
AI summary Close to 80% of web-based participants expressed satisfaction with HER, citing the appearance and clarity of the report, ease of account management, and usefulness of tips. However, dissatisfaction arose from concerns about report accuracy, comparisons with other homes, lack of detailed information, and ineffective energy consumption reduction.
Table 3: HER Report Uses of the HER Report 2014 Sample Size 250 Read the website content thoroughly 38% Read some of the website's content 34% Skim some of the website's content 13% Glance at the pictures, graphs or headlines 6% Others 5%...
AI summary The HER Report shows that in 2014, only 38% of respondents read the website content thoroughly, and influence ratings for energy-efficient activities were generally low.
Only a minority of HER participants spoke with ENSC contact centre representatives (26%). Among this minority of participants, there were high levels of satisfaction with various aspects of service, including the service attitude (92%), kn...
AI summary Only 26% of HER participants interacted with ENSC contact centre representatives, but those who did reported high satisfaction with service aspects. Most participants would recommend ENSC programs, though some suggested improvements like more detailed information and house-specific content in the HER.
[ASK ALL PARTICIPANTS] - H1. Do you recall having signed up on the Efficiency Nova Scotia website to have access to an online report which compares your household's electricity usage to similar homes, illustrates energy usage patterns and...
AI summary The text asks participants if they signed up for an online energy usage report from Efficiency Nova Scotia and how they used it, offering several response options. It is part of a survey or data collection process related to customer engagement with energy efficiency tools.
CS1. How did you first learn about the Home Energy Report? Sources of Awareness 2014 (%) Sample Size 250 Media advertising 26% Through the mail/Bill insert 21% Word of mouth 14% Internet (general) 6% Contacted directly by ENSC 6% ENSC webs...
AI summary The Home Energy Report (HER) was primarily learned about through media advertising (26%) and mail/bill inserts (21%). Satisfaction with the HER was high, with 59% reporting mostly satisfied and 20% completely satisfied. However, 15% were mostly dissatisfied, and 5% completely dissatisfied.
S4. You mentioned being dissatisfied with the usefulness of the tips provided in your Home Energy Report. In your opinion, what could be done to improve this aspect? Suggestions to Improve Usefulness of Tips 2014 (%) Sample Size 31 Already...
AI summary The user expressed dissatisfaction with the usefulness of tips in the Home Energy Report (HER), suggesting that the information provided was not new or specific enough to their home. There was also a low rate of direct contact with Efficiency Nova Scotia's contact centre, and those who did contact them reported mixed levels of satisfaction with the service.
Key Findings A total of 66 participants took part in Residential Financing in 2014—with three of them taking part through Solar, 21 through HEA and 42 through Green Heat. The 2014 evaluation of Residential Financing demonstrated that this...
AI summary The 2014 Residential Financing pilot was successful in encouraging home improvements, with the zero-percent interest rate being a major motivator. Participants expressed high satisfaction with the process, though some issues with communication and loan disbursement were noted. Recommendations include increasing awareness and establishing a formal communication timeline.
4.2.3 Satisfaction with the Financing Option and ENSC Overall, the level of satisfaction with the ENSC financing option was high. In fact, nine of 10 participants gave the full satisfaction rating on a 5-point scale, while one participant...
AI summary Participants expressed high satisfaction with the ENSC financing option, particularly praising the no-cost financing and the efficiency and kindness of ENSC staff. Most issues were related to program scope and delivery, not the financing itself. A few issues with loan disbursement were resolved to participants' satisfaction.
This Appendix presents all recommendations made by the Evaluator throughout this report as well as the sections from which the recommendations originated. Sections Recommendations 3 Develop a formal communications timeline. The interviews...
AI summary The appendix outlines a recommendation to develop a formal communications timeline for the application review and loan disbursement process, based on participant feedback indicating a lack of communication during the preapproval to disbursement period.
Contractor IF No [SAY "Perhaps you can help me anyway." GO TO INTRODUCTION] INTRODUCTION Hello, my name is and I am with CRA (Corporate Research Associates), a Halifax-based survey research company. We are performing an evaluation of servi...
AI summary This text is from a survey conducted by Corporate Research Associates (CRA) on behalf of Efficiency Nova Scotia Corporation (ENSC) to evaluate customer experiences with a program, specifically focusing on whether participants completed home improvements themselves or hired a contractor.
Table 7: Previous Program Participation Other Program Participation 2012 (%) 2014 (%) Sample Size 56 27 Yes 30% 37% No 66% 63% Don't know 4% - Program Participation 2012 (#) 2014 (#) Sample Size 17 10 Custom Retrofit 5 2 Small Business Ene...
AI summary Table 7 provides data on previous program participation, showing a slight increase in participation from 2012 to 2014, with 30% participating in 2012 and 37% in 2014. Specific programs such as Custom Retrofit, Small Business Energy Solutions, and Smart Lighting Choices are listed with participation numbers.
Table 9: Satisfaction with BER Satisfaction with BER 2012 2 2014 Aspect of BER Sample Size % Satisfied Sample Size % Satisfied Interactions and communications with contractors, distributors or consultants 56 91% 25 88% Program overall 56 9...
AI summary Table 9 presents customer satisfaction data for the Business Energy Rebates (BER) program in 2012 and 2014. The data highlights high levels of satisfaction across various aspects, including interactions with contractors, rebate amounts, and program application processes, though satisfaction slightly decreases in 2014 for some categories.
Satisfaction [S series] - S1. On a scale of 1 to 5, where 1='not at all satisfied' and 5='very satisfied', how was your company or organization's experience with each OF THE FOLLOWING aspects of the Business Energy Rebates Program? If your...
AI summary The text outlines a survey assessing satisfaction with the Business Energy Rebates Program, focusing on aspects such as application processes, eligibility confirmation, rebate amounts, and overall program experience. It includes rating scales and open-ended questions for feedback on challenges and recommendations.
98. Don't know 99. Refused B8. 1. 2. Did you encounter any problems with the [MEASURE CATEGORY] measure you implemented as part of the Business Energy Rebates program? Yes No (SKIP TO B6) 98. 99. (Don't know) (SKIP TO B6) (Refused) (SKIP T...
AI summary The text presents a survey form related to the Business Energy Rebates program, asking participants about problems encountered, resolution of those problems, and suggestions for program improvement. It includes options for responses and skips to other sections based on answers.
S2. You indicated a score of [answer from S1] on a 5-point scale for your overall satisfaction with the program. For what reasons were you not satisfied with the program overall? Reasons for Dissatisfaction 2012 (#) 2014 (#) Sample Size 3...
AI summary The document presents survey results regarding participant dissatisfaction with a program, highlighting reasons such as delays in receiving rebates, difficulty in signing up, insufficient rebate amounts, and lack of helpful staff. It also evaluates the ease of participating in the program, with many respondents finding it challenging due to information gaps, lengthy processes, and excessive paperwork.
- B3. What was the second most important challenge or barrier? 2012 2014 Specific Barriers to Participation Most Important Barrier (#) Second Most Important Barrier (#) Most Important Barrier (#) Second Most Important Barrier (#) Sample Si...
AI summary The second most important challenge or barrier to participation in 2012 and 2014 was identified as 'Lack of information to make an informed decision' and 'Approval takes too long', respectively. Other barriers included paperwork/process complexity and different information from various parties.
Suggestions to Improve BER 2012 2014 Sample Size 56 27 Provide more information/information sessions 11% 7% Better marketing/awareness 11% 7% Offer more products rebated 7% 7% Better communication - 7% Increase/better rebates - 4% Make for...
AI summary The document presents data from surveys conducted in 2012 and 2014 regarding suggestions to improve the Business Energy Rebates (BER) program. The majority of respondents in both years indicated no recommendations or that they did not know, with a small percentage suggesting improvements like better marketing, increased rebates, and more user-friendly forms.
Satisfaction (S Series) - S1. How did your company first learn of the programs offered by Efficiency Nova Scotia? [DO NOT PROVIDE RESPONSE CATEGORIES]. [CODE AS MANY AS APPLICABLE] . - 1. Media advertising - 2. Someone at Efficiency Nova S...
AI summary The text presents a series of survey questions related to customer satisfaction with Efficiency Nova Scotia's programs. It asks about how businesses learned about the programs, their level of direct contact with Efficiency Nova Scotia, and their satisfaction with various factors such as technical expertise, responsiveness, and program value.
APPENDIX VI QUARTERLY SURVEY RESULTS The BER Mail-in participant quarterly survey results are presented in the following tables.
AI summary This section presents the quarterly survey results for BER Mail-in participants, providing insights into their experiences and feedback.
S1. How did your company first learn of the programs offered by Efficiency Nova Scotia? Sources of Awareness 2012 (%) 2013 (%) 2014 (%) Sample Size 30 80 68 Through a third-party contractor 17% 29% 41% ENSC website 7% 16% 15% Respondent wa...
AI summary The text provides data on how companies first learned about Efficiency Nova Scotia's programs between 2012 and 2014, highlighting the increasing role of third-party contractors and declining influence of media advertising and word of mouth over time.
S2. Did your company have any direct contact with any Efficiency Nova Scotia employees or did you only work with a third-party contractor or service delivery agent? Contact with ENSC 2012 (%) 2013 (%) 2014 (%) Sample Size 30 80 68 Directly...
AI summary The text asks about direct contact between the company and Efficiency Nova Scotia employees versus third-party contractors. It includes a table showing percentages of contact types across three years and references a satisfaction survey with factors related to Efficiency Nova Scotia.
- S5. Now, using the same 10 point scale, how satisfied are you with Efficiency Nova Scotia's overall performance in working with your business? Satisfaction with Overall 2012 2013 2014 Satisfaction with Overall Performance Sample Size Sat...
AI summary The text presents survey results measuring satisfaction with Efficiency Nova Scotia's performance in working with businesses, including aspects like responsiveness, technical expertise, and the value of the Business Energy Rebates program. The data shows consistently high satisfaction levels across multiple years.
- S9. And how satisfied were you with the contact centre representative on each of the following service aspects? Were you completely satisfied, mostly satisfied, mostly dissatisfied, or completely dissatisfied with the representative's…
AI summary The text asks about customer satisfaction with contact centre representatives on various service aspects, including levels of satisfaction such as completely satisfied, mostly satisfied, mostly dissatisfied, or completely dissatisfied.
2014 Satisfaction with Overall Performance Satisfied Service attitude 42 100% Ability to provide advice 42 100% Overall level of service provided by ENSC contact centre staff 42 98% Knowledge of programs available 41 98% \ Base: Number of...
AI summary The table presents customer satisfaction data from 2014, highlighting high levels of satisfaction with ENSC contact centre staff, including service attitude, ability to provide advice, and knowledge of available programs.
4.1.1 Awareness and Participation The ENSC website or the Internet was the main means by which participants found out about Custom Retrofit. Other sources of awareness were energy managers, ENSC staff, word of mouth, trade magazines, Nova...
AI summary The ENSC website and the Internet were the primary sources of awareness for the Custom Retrofit program. Additional awareness came from energy managers, ENSC staff, word of mouth, trade magazines, Nova Scotia Power, and the provincial government.
CODE ONE RESPONSE 01 Not at all satisfied 02 03 04 05 06 07 08 09 - 10 Completely satisfied - 98 Don't know/No answer - CS6. Did you speak directly to any of Efficiency Nova Scotia's contact centre representatives? [ DO NOT READ RESPONSES...
AI summary This section of the regulatory proceeding document contains a survey related to customer satisfaction with Efficiency Nova Scotia's contact centre representatives, including questions about service attitude, knowledge of programs, and willingness to participate in future programs.
- P4. What was the SINGLE most important reason your company or organization chose to participate in the Custom Program?
AI summary The question asks for the most important reason a company or organization chose to participate in the Custom Program, indicating a focus on motivations for program participation.
2014 Satisfaction with Overall Performance Sample Size Satisfied (#) Overall level of service provided by ENSC contact centre staff 9 9 Knowledge of programs available 9 9 Service attitude 9 9 Ability to provide advice 9 8 \ Base: Number o...
AI summary The table presents customer satisfaction data from 2014 regarding the performance of ENSC contact centre staff, with a sample size of 9 respondents. All respondents were satisfied with the overall level of service, knowledge of programs, and service attitude, while 8 out of 9 were satisfied with the ability to provide advice.
\ \ Percentage of respondents who gave a rating of completely or mostly satisfied'; Don't know removed from calculations \ \ Source: 2012 C-Sat Commercial Study CS29. And based on your experience, how likely are you to recommend the progra...
AI summary The text presents a survey question asking respondents about their likelihood to recommend Efficiency Nova Scotia's programs to other businesses, based on their experience. It references a 2012 C-Sat Commercial Study and includes a note about the percentage of respondents who were completely or mostly satisfied.
Barriers to Participation Survey results showed that the number of participants reporting a challenge or barrier to participation has increased since 2012. Participants who talked about barriers to BES (23%) most often mentioned problems w...
AI summary Survey results indicate an increase in reported barriers to participation in the Business Energy Solutions (BES) program since 2012. Common issues include problems with contractors, unavailability of measures, lack of financing, and poor contractor attitudes. Participants suggested better quality control as a key improvement.
Satisfaction In spite of these barriers, satisfaction with BES remains high, with 90 percent of participants indicating that they were either "very satisfied" or "satisfied" with BES overall. Participants who were dissatisfied with BES men...
AI summary Satisfaction with the Business Energy Solutions (BES) program is high, with 90% of participants reporting being satisfied or very satisfied. Dissatisfied participants cited delays, installer issues, and product quality concerns. Some suggested improvements like better communication and advertising.
done by the third-party contractor. Survey results showed that participants encountered issues with third-party contractors and the quality of their work. ENSC already requires that the DAs follow up with customers after installation to en...
AI summary The text discusses issues with third-party contractors and the quality of work in energy efficiency programs. It highlights the need for ENSC to conduct follow-up calls and include a lighting intensity analysis in on-site assessments to improve participant satisfaction and ensure proper implementation of energy efficiency measures.
Table 8: Satisfaction with BES Overall Satisfaction with BES 2012 2013 2014 Sample Size 76 59 62 Overall program 95% 97% 90% \ Base: Percentage of respondents who were very satisfied/satisfied Some respondents mentioned issues with timelin...
AI summary The table shows satisfaction rates with the Building Efficiency Program (BES) from 2012 to 2014, with overall satisfaction remaining high but declining slightly in 2014. Some respondents expressed dissatisfaction due to long wait times for contract receipt, with nearly one-third waiting over a month and two respondents waiting over a year. ENSC considers 30 days an acceptable timeframe for contract delivery.
Table 10: Recommendations for Improvement Suggestion 2012 2013 2014 Sample Size 76 61 62 Better communication/Hard to get in contact with 7% 8% 6% Increase advertising/marketing 9% 5% 5% Better quality control/Ensure job gets done right -...
AI summary Table 10 outlines recommendations for improvement from participants in the Building Efficiency Program (BES) across the years 2012 to 2014. The data shows a general trend of decreasing percentages for most recommendations, with the highest percentage of participants reporting no recommendations. Key areas for improvement include communication, advertising, quality control, and process efficiency.
[IF CS2 = 2 OR 3 , then ask:] CS30. How satisfied were you overall with the service provided by your third-party contractor on managing the process of securing a payment from Efficiency Nova Scotia? Were you: READ RESPONSES IN ORDER – CODE...
AI summary The text presents survey questions related to customer satisfaction with a third-party contractor managing the process of securing a payment from Efficiency Nova Scotia. It asks respondents to rate their satisfaction and likelihood of recommending the contractor.
APPENDIX IV ANNUAL PARTICIPANT SURVEY RESULTS The BES participant survey results are presented in the following tables. - P2. What was the SINGLE most important reason your company or organization chose to participate in the Business Energ...
AI summary This section presents the results of the BES participant survey, focusing on the single most important reason companies or organizations chose to participate in the Business Energy Solutions program.
S1. Thinking of your OVERALL experience with the Business Energy Solutions Program, including any services or energy efficient products received and installed, how satisfied were you overall with the program on a scale from 1 to 5, where 1...
AI summary The text asks participants to rate their overall satisfaction with the Business Energy Solutions Program on a scale from 1 to 5, considering their experience with services and energy-efficient products received and installed.
IF YES IN S6, CONTINUE, OTHERWISE SKIP TO S28. - S7. Overall, how satisfied were you with the level of service provided by the contact centre representative? Were you completely satisfied, mostly satisfied, mostly dissatisfied, or complete...
AI summary The text contains survey questions regarding customer satisfaction with contact centre representatives, focusing on overall service and specific aspects such as service attitude, knowledge of programs, and ability to provide advice. Respondents are asked to rate their satisfaction on a scale from completely satisfied to completely dissatisfied.
APPENDIX VI QUARTERLY PARTICIPANT SURVEY RESULTS The BES participant quarterly survey results are presented in the following tables.
AI summary This section presents the quarterly participant survey results for the BES program, providing insights into participant experiences and feedback.
\ \ Source: 2012 C-Sat Commercial Study \ \ \ Source: 2013 annual and 2013 quarterly surveys \ \ Source: 2012 C-Sat Commercial Study \ \ \ Source: 2013 annual and 2013 quarterly surveys. Due to a programming error, nine respondents did not...
AI summary The document includes survey data from 2012 and 2013 regarding customer satisfaction with Efficiency Nova Scotia. It references a programming error affecting nine respondents and includes a question about satisfaction with various factors related to Efficiency Nova Scotia.
\ \ \ Source: 2012 C-Sat Commercial Study \ \ \ \ Source: 2013 annual and 2013 quarterly surveys - S7. Overall, how satisfied were you with the level of service provided by the contact centre representative? Were you completely satisfied,...
AI summary The text includes questions from customer satisfaction surveys regarding the level of service provided by contact centre representatives, focusing on overall satisfaction and satisfaction with specific service aspects.
2014 Satisfaction with Overall Performance Sample Size Satisfied Overall level of service provided by ENSC contact centre staff 73 99% Service attitude 73 99% Ability to provide advice 73 97% Knowledge of programs available 72 96% \ Base:...
AI summary The table presents customer satisfaction data from 2014 regarding the performance of ENSC contact centre staff, with high satisfaction rates across various service attributes such as service attitude, ability to provide advice, and knowledge of programs available.
\ \ Percentage of respondents who gave a rating of completely or mostly satisfied where 5 = 'Very satisfied' and 1 = 'Not at all satisfied'; Don't know removed from calculations \ \ Source: 2012 C-Sat Commercial Study \ \ \ Source: 2013 an...
AI summary The text discusses customer satisfaction with Efficiency Nova Scotia's programs, referencing survey data from 2012 and 2013, and asks respondents how likely they are to recommend these programs to others.
S30. How satisfied were you overall with the service provided by your third-party contractor on managing the process of securing a payment from Efficiency Nova Scotia? Were you... Satisfaction with Overall 20 )12 20 13 2 2014 Performance S...
AI summary The survey results indicate high satisfaction levels (97% to 100%) with the service provided by third-party contractors in managing the process of securing payments from Efficiency Nova Scotia.