Topic/Matter Intersection

Topic:"Customer Service" in M12795

Matter: Town of Berwick Electric Commission - Factorydale Hydropower Plant Refurbishment - $6,000,000

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B-1-(iii)Appendix 3 - HSV-2024-043-SREP02 Feasibility Study 1 passage

5.2 Customer Value p. pp. 46-47

5.2 Customer Value - Reliability & Service Quality. - o Outage Reduction (SAIDI): Reduce customer outage duration. - Target: 30% reduction in outage hours (1.5 to 1.05 hrs/customer annually). - Measurement: Utility event logs, SCADA tracki...

AI summary The section outlines targets for reducing outage duration (30% reduction in SAIDI) and improving power quality (95% voltage compliance). It also aims to increase customer satisfaction from 85% to 92% through annual surveys. Metrics include SCADA tracking, utility logs, and complaint data.

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