Topic:"Customer Service" in M12413

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From...

AI summary A customer, Adam Bowser, is disputing a power bill from NSP, claiming there is an error in the amount owed. He states that he has been making regular payments and that the bill for July 2025 is significantly higher than expected, especially during the summer when he does not use air conditioning. He also mentions a previous negative balance and concerns about potential system issues at NSP.

March - May 2025 bill. The March 24 payment appeared only once: 23 16-May-25 Bill Period: 14 Mar 2025 to 16 May 2025 (63 days) Total Amount owing from last bill (March) $291.13 see note 1 Payment (3/24) -$300.00 Amount owing from last bill...

AI summary The document outlines a billing discrepancy involving a March - May 2025 bill, with questions raised about the recording of a March 24 payment, the number of payments received from Mr. Bowser, and the correct calculation of the bill. The focus is on billing procedures and customer service.

December 18, 2025 Dear Adam Bowser, Re: Account No. Meter No. 2241226 We are writing to confirm the results of your recent meter test. This test was conducted following your inquiry about electrical usage at your premises. Per our meter te...

AI summary NS Power has confirmed that the meter at Account No. 2241226 is operating within prescribed accuracy limits following a test conducted at an accredited facility. The customer is informed of the option to request a further test by Measurement Canada at a cost of $46.00, with potential for a refund if the meter is found to be inaccurate.

Request IR-3: In its August 19, 2025, letter to the Board, NS Power suggested that the March 24 payment of $300 was applied against Mr. Bowser's account twice. It states on page four of the letter that Due to the cyber incident, NS Power e...

AI summary NS Power informed the Board that a sequencing error in billing occurred due to a cyber incident, leading to a double application of a March 24 payment of $300 to Mr. Bowser's account. The error was corrected in the July bill, and NS Power offered to review the billing history with Mr. Bowser.