Topic:"Customer Service" in M13088

Customer Communications Consistent with the Board's direction, the Company will communicate with existing eligible participants no later than October 2, 2026 regarding the resumption of the program for the 2026/27 Season.[4](#page-1-1) Fur...

AI summary The Company will communicate with eligible participants about the resumption of the Time-Varying Pricing (TVP) program starting November 1, 2026. Communications will include details about the program, eligibility requirements, MEI platform restoration timelines, and the opt-out process.

Enrolment and Recruitment Approach The Company's focus for the 2026/27 Season is the successful resumption of the TVP tariffs and providing a positive customer experience for participating customers. Accordingly, NS Power does not intend t...

AI summary NS Power plans to resume TVP tariffs in the 2026/27 season without an active recruitment campaign, focusing instead on supporting returning participants and communicating with those previously interested. The company will inform the Board of any significant developments.

Order in Matter M12499, NS Power was directed to provide notification to all TVP customers and the Board once system functionality had been restored, at which point all approved TVP rates will resume. The Board is satisfied that NS Power's...

AI summary The Board directed NS Power to notify TVP customers and the Board once system functionality was restored, allowing approved TVP rates to resume. NS Power is also required to confirm the restoration of the MyEnergy Insights platform and the availability of historical data. The Board is satisfied with NS Power's communication plan for resuming the TVP pilot program.