Topic:"Customer Service" in M12818

PO Box 910 Halifax, Nova Scotia Canada B3J May 7, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12818 – DRO Appeal – Winton Porter Dear Ms. Wallace:...

AI summary The Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond to Winton Porter's appeal of a Dispute Resolution Officer (DRO) decision by May 7, 2026. The appeal concerns billing disputes, with attachments including the DRO file and customer communications. Key dates include prior interactions between Porter and NS Power regarding billing inquiries.

n the account ledger dated January 23, 2026 (page 7 of 13 of Confidential Attachment 2 ), demonstrating that Mr. Porter's account was reconciled in accordance with Board‑approved billing practices. NS Power communicated this adjustment to...

AI summary NS Power reconciled Mr. Porter's account using a $594.81 credit, following a cyber incident that led to estimated billing. A true meter reading confirmed no adjustment was needed, and NS Power apologized for the inconvenience. The company clarified its role is to deliver electricity, not control consumption factors.