Topic:"Customer Service" in M12376

://nserbt.ca/sites/default/files/M11627%20Decision%20Letter.pdf) September 9, 2024. directing that the matter (M10279) proceed by way of a paper hearing and a timetable for that process was provided. The NSUARB's decision in matter M10279...

AI summary The NSUARB has directed NS Power to improve customer-level reliability data reporting and update performance standards to address gaps such as delays in work orders and pole relocation. Existing standards include customer notification during severe weather and restoration timelines.

Performance standards - 52A (1) The Governor in Council may make regulations regarding all aspects of performance, including regulations that prescribe performance standards, requirements and minimums for Nova Scotia Power Incorporated. -...

AI summary Section 52A of the Public Utilities Act grants the Governor in Council and the Energy Board authority to establish performance standards for Nova Scotia Power Incorporated, covering aspects like reliability, equity, customer service, and environmental performance. These standards are further detailed in the NS Power Performance Standards Regulations, which came into effect in 2022.

ted outages affecting 30,000 or more customers. This was followed by an NSUARB Order directing that the matter (M10279) proceed by way of a paper hearing and a timetable for that process was provided. The NSUARB's decision in matter M10279...

AI summary The NSUARB directed NS Power to improve customer-level reliability data reporting and review performance standards, particularly in areas such as work order delays, pole relocation, and line removal. Existing standards cover customer notification, call handling, ETR updates, and outage reporting for large-scale events.

Performance standards - 52A (1) The Governor in Council may make regulations regarding all aspects of performance, including regulations that prescribe performance standards, requirements and minimums for Nova Scotia Power Incorporated. -...

AI summary The text outlines the regulatory framework for performance standards under the Public Utilities Act, empowering the Governor in Council and the Energy Board to set standards for Nova Scotia Power Incorporated. These standards cover aspects like outages, reliability, customer service, and energy efficiency, with specific regulations enacted in 2022.

Background regarding existing performance standards related to reliability, customer service and storm response[3](#page-1-1) In late 2016, in accordance with the PUA , the NSUARB established performance standards for reliability, response...

AI summary In late 2016, the NSUARB established performance standards for reliability, customer service, and storm response under the PUA. These standards included 13 metrics with targets, and a five-year review period ending in 2021. In 2021, NS Power proposed amendments to nine standards and a new standard for reporting on large weather-related outages. The NSUARB directed a paper hearing for the matter.