Topic:"Customer Service" in M12733

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260304004 Submitted on: Thursday, March 05 2026 at 12:58:02 AM (AST) Contact Information Name on account: Dave Lincoln Account number: Business contact: Account address:...

AI summary Dave Lincoln, a disabled veteran, appeals a DRO decision regarding NS Power overcharging his account by $300/month despite admitted usage of $496/month. He alleges systemic violations of Reg 6.5, lack of consent for agreements, and failure to address his concerns during the DRO process. Supporting documents include a DRO final decision and email correspondence.

March 3, 2026 David Lincoln Dear David Lincoln, Re: Account No. We are writing to confirm the results of your recent meter test. This test was conducted following your inquiry about electrical usage at your premises. Per our meter test pro...

AI summary NS Power conducted a meter test at the request of David Lincoln following his inquiry about electrical usage. The test confirmed the meter is operating within prescribed accuracy limits. NS Power offers the option to request a further test by Measurement Canada within six months at a cost of $46.00, with a potential credit if the meter is found to be inaccurate.

The Account notes included as Confidential Attachment 3 set out the following communications with Mr. Lincoln about his arrears and payment arrangements. November 16, 2018 – Mr. Lincoln contacted Customer Care to discuss his arrears and ad...

AI summary The document outlines Mr. Lincoln's payment arrangements and billing history with NS Power, including multiple changes to his budget plan over time. It also mentions his request for historical billing data and the provision of meter readings and invoices. The AMI meter installed in 2021 is noted as functioning properly.

Confidential Attachment 1 . In his initial complaint to the DRO, Mr. Lincoln raised the following issues: - 1. Billing never recalculated since taking ownership of the home - 2. Equal billing never recalculated for actual post-hot tub usag...

AI summary Mr. Lincoln disputes NS Power's billing practices, citing unrecalculated equal billing, lack of meter history, and undue hardship due to disabilities. NS Power claims payment arrangements were offered and the customer is on a budget settlement. The DRO is mediating the dispute.

Contextual Background In addition to the procedural details set out above, the following background is relevant to Mr. Langille's DRO appeal. Mr. Lincoln opened his NS Power account in November 2017. Mr. Lincoln's bimonthly power consumpti...

AI summary Mr. Lincoln's NS Power account has shown consistently high bimonthly power consumption since its opening in 2017. The account's consumption history is detailed in a confidential attachment, and an AMI smart meter was installed in January 2021, resulting in two kWh figures for that billing period.

The Account notes included as Confidential Attachment 3 set out the following communications with Mr. Lincoln about his arrears and payment arrangements. November 16, 2018 – Mr. Lincoln contacted Customer Care to discuss his arrears and ad...

AI summary The document outlines Mr. Lincoln's interactions with NS Power regarding his arrears and payment arrangements over several years. It includes details about budget plans, changes in payment schedules, and the provision of billing information. The AMI meter installed in 2021 is noted to be functioning properly, and his electric usage has remained consistent over time.

Login to your NS Power online account to: - View your bill - Make a payment - Access past bills

AI summary The text describes the functions available to users logged into their NS Power online account, including viewing bills, making payments, and accessing past bills, highlighting customer service features.

NON-CONFIDENTIAL 1 Request IR-06: 2 3 With respect to the meter change: 4 5 (a) On what date was the meter changed? 6 7 (b) Why was the meter changed? Were there any issues with the existing meter or billing? 8 9 (c) Who authorized the met...

AI summary The document outlines responses to information requests regarding meter changes for Mr. Lincoln and a payment arrangement. The meter was changed twice: once as part of a system-wide AMIsmart meter rollout and once during a dispute resolution process for testing. NS Power states that a proposed monthly payment arrangement is insufficient to cover current electricity usage and outstanding arrears.

May 28, 2026 Dave Lincoln Dear Mr. Lincoln: M12733 – Nova Scotia Power Inc. – Appeal by Dave Lincoln of a Decision of the Dispute Resolution Officer The Nova Scotia Energy Board (Board) has completed its review of your appeal regarding you...

AI summary The Nova Scotia Energy Board has reviewed an appeal by Dave Lincoln regarding his Nova Scotia Power Inc. account, addressing concerns about billing, meter readings, and payment arrangements. The Board acknowledges the complexity of the account history and the customer's frustration with the billing process.

Good day, As i havent heard anything back since and it has been 30 days i was wondering if i could please be provided an update? Also is it possible to get a copy of anything NS Power has uploaded as i have uet to see a single "agreement"...

AI summary A disabled veteran, Dave Lincoln, writes to NS Power requesting an update on a 30-day unresolved matter and access to uploaded documents. He alleges repeated billing violations despite disputes, accusing NS Power of non-compliance with its own regulations and exploiting vulnerable consumers.

Registrar's Certificate I certify that this notice of appeal was filed with the court on / 3 , 20c9. b Caroline M R clnne egistrar s [if available attach copy of judgment and order appealed from] 3rd Floor, 1601 Lower Water Street Halifax....

AI summary The Nova Scotia Energy Board has reviewed an appeal by Dave Lincoln regarding billing disputes with Nova Scotia Power Inc. The Board acknowledges the complexity of the account history and the confusion surrounding billing and payment arrangements, which have caused significant frustration for the customer.

NSPI's response proves DRO erred—billing wrong since 2017. Board must halt overcharges. I defended this country and defended the rights of each and every Canadian without ever knowing them, only to have NSPI attempt to obliterate my rights...

AI summary The document highlights concerns about incorrect billing practices by NSPI since 2017, impacting customers, including a disabled veteran. The submitter criticizes NSPI for systemic issues and calls for regulatory intervention to halt overcharges.

2. Admission of Lack of Consent (Request IR-5): The Board is now questioning the involvement of third parties (VAC/Mitzi). Let the record be clear: I provided consent for VAC to speak with NSP, not to form a contract on my behalf. NSP unil...

AI summary The individual is clarifying that they gave consent for VAC to communicate with NSP but did not authorize the formation of a contract. NSP accepted a payment plan from a third party that exceeded the individual's actual usage by over $300/month without their signature or Power of Attorney.

5. Efficiency and Investigation Steps Have you changed your heating habits to reduce electricity use? Yes. I only heat part of the home, turn off all other heat, and minimize appliance use to reduce consumption as much as possible. Have yo...

AI summary The individual has taken steps to reduce electricity use, such as minimizing heating and using LED bulbs, but has faced barriers in accessing energy audits and electrician services from NS Power. They have not received assistance from NS Power for these services.

5. Efficiency and Investigation Steps Have you changed your heating habits to reduce electricity use? Yes. I only heat part of the home, turn off all other heat, and minimize appliance use to reduce consumption as much as possible. Have yo...

AI summary The individual has taken steps to reduce electricity use, such as heating only part of the home and using LED bulbs, but has faced barriers in accessing energy audits and electrician services from NS Power. They have not received assistance from NS Power for these services.

III. REGULATION 6.5 - SIGNED AGREEMENTS Regulation 6.5 is central to this case because it concerns payment agreements for arrears and the formal requirements that are meant to protect customers. If repayment arrangements extend beyond 30 d...

AI summary Regulation 6.5 requires written and signed payment agreements for arrears exceeding 30 days. Nova Scotia Power failed to produce such agreements, leading to claims that the Board's acceptance of verbal third-party arrangements undermines consumer protections and statutory requirements.

IX. UNRESOLVED EVIDENCE THE BOARD HAS REFUSED TO ADEQUATELY ADDRESS - No signed agreement has been produced by Nova Scotia Power. - A third-party arrangement was treated as if it were binding without my direct consent. - The 12-day appeal...

AI summary The text highlights unresolved evidence issues where the Board failed to adequately address concerns, including lack of signed agreements, bypassing appeal protections, continued billing during disputes, and lack of independent audits. Consumer protections are questioned due to these unresolved issues.